KevinTheJedi

Did you mean the one that you said about get professional support?
Sorry for asking but it'll be extra charge for that service right?
Is there any other ways to solve it?

Thanks.

    @Hana

    I’d check the permissions first to see if that’s the cause. If not then I’d write a php script to create a file in the temp dir and try to read it.

    • Hana replied to this.

      KevinTheJedi

      I’d check the permissions first to see if that’s the cause. If not then I’d write a php script to create a file in the temp dir and try to read it.

      I'm sorry sir, but from what I understood. Did you mean I need to wait for you to check the permission or create a php script right? So when I need to get back to you? Or did I misunderstood what you meant? Can you explain a little bit more to make it clear? I'm sorry and I appreciate your help.

      Thanks.

        KevinTheJedi

        I understood sir. But may I know how to check the permission?

        Thanks.

          @Hana

          Idk your setup so you’ll have to google how to check permissions for your specific server/OS.

          Cheers.

          • Hana replied to this.

            KevinTheJedi

            Hello sir,
            I already check all the permission for class.export.php file, and the problem doesn't solve.
            Is it the correct file to give permission or there is any other file?
            How can I create a php script to solve this sir?

            Thanks.

                Hana
                I am not sure if you have done this already or not,but you could do full backup of database and osTickets files then download fresh copy of osTickets from osticket.com/download and install it then restore the data and see if your issues fixes

                • Hana replied to this.

                    ramrajone

                    I already did it but still the problem doesn't solve. But thanks for your help!

                      21 days later

                      Same here with a fresh install of osticket 1.14.1 on Ubuntu 18.04, using php7.2.
                      I do have an error in the apache log though:

                      [Mon Jan 20 08:36:41.666988 2020] [php7:error] [pid 23202] [client 192.168.210.100:56356] PHP Fatal error: Uncaught Error: Call to undefined method AdhocSearch::filter() in /var/www/html/upload/include/class.organization.php:648\nStack trace:\n#0 /var/www/html/upload/include/ajax.orgs.php(349): Organization->getTicketsQueue()\n#1 /var/www/html/upload/include/class.dispatcher.php(145): OrgsAjaxAPI->exportTickets('1')\n#2 /var/www/html/upload/include/class.dispatcher.php(38): UrlMatcher->dispatch('/1/tickets/expo...', Array)\n#3 /var/www/html/upload/include/class.dispatcher.php(120): Dispatcher->resolve('/1/tickets/expo...', Array)\n#4 /var/www/html/upload/include/class.dispatcher.php(38): UrlMatcher->dispatch('/orgs/1/tickets...', NULL)\n#5 /var/www/html/upload/scp/ajax.php(308): Dispatcher->resolve('/orgs/1/tickets...')\n#6 {main}\n thrown in /var/www/html/upload/include/class.organization.php on line 648, referer: http://192.168.210.110/upload/scp/orgs.php?id=1

                      9 days later
                      7 days later

                      Thank you for sharing the solution of osticket I was also facing the same issue on my https colon slash slash citylocalpro dot com but now I will follow this guideline. thank

                      Putting your site in your response looks a lot like a spam post, especially since your site does not appear to be running osTicket. I have removed the link and made it human readable.

                      I have upgraded from v1.9 to v1.14 facing the same issue getting the white bar in export and advanced search also .evary file and folder have 0775 permission.

                      PHP--- 7.2
                      nginx/1.14.0
                      v1.14

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