KevinTheJedi
i have enabled the OpenSSL
For the cURL root certificate is this rite
i download the 'cacert.pem' from internet and use in here.
i was install in my laptop using iis.
Thanks for your reply.
Connection refused for URI https://oauth2.googleapis.com/token
Okay then it seems like a network/firewall issue. Can you try from a completely different network? Can you ping/cURL that url from the command line?
Cheers.
KevinTheJedi
i have try following command at Command Prompt and here is the return
curl -v https://oauth2.googleapis.com/token
Thanks for your reply.
KevinTheJedi
I have try to ping the cURL oauth2.googleapis.com/token, it return 'Ping request could not find host'
when i ping oauth2.googleapis.com. it able to ping successful.
What should i do ?
Thanks your advise
I would suggest googling the error or contacting your server admin/network provider for further assistance. I have not seen this issue before.
Cheers.
KevinTheJedi
i have try to connect my mobile data and do testing the message change
here is the message 'The scheme '' is not supported.'.
Do you have and idea in this ?
Thanks for your reply
I haven’t seen that error before. Are you sure you followed these steps exactly?
Are you using a US Gmail account (ie. @gmail.com)?
If it’s an @gmail.com personal email (ie. non-google workspace account) and you made the Project External then you need to add the email you are trying to authorize to the Test Users within the Project.
Cheers.
KevinTheJedi
I have follow the step exactly, my is personal gmail.
The project user type is external.
I have added the email into Test users
Thanks for your reply
I just tried googling that error and can’t find anything about it. Unfortunately I wouldn’t be of much help if you’ve read the documentation, followed all the steps, met all the requirements, and have all prerequisites installed.
Cheers.
KevinTheJedi
I have try to ping the https://oauth2.googleapis.com/token using mobile data it was success reach.
so i use the mobile data to do authentication. it return "Connection refused for URI https://oauth2.googleapis.com/token
"
for this message, do you have any advise ?
Thanks for your reply
I do not, no. You'll have to google that error to see. To me it seems like firewall issue but there’s no way to be certain without you digging deeper.
Cheers.
a month later
Hi i have success login by normal email authentication.
I have try to Diagnostic to send email out. it was success.
When i send new email to create ticket, it was fail
i have check my mailbox it was success deliver but in osTicket didn't create ticekt.
Would like to ask your assist.
Thanks for you reply
Did you enable email fetching (Admin Panel > Emails > Settings > Email Fetching)? Did you create a cron job/scheduled task?
Cheers.
I have crated the api, and here is the code in cron.php
How to run in localhost ?
<?php
/*********************************************************************
cron.php
File to handle LOCAL cron job calls.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:**********************************************************************/
@chdir(dirname(FILE).'/'); //Change dir.
require('api.inc.php');
if (!osTicket::is_cli())
die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));
require_once(INCLUDE_DIR.'api.cron.php');
LocalCronApiController::call();
'url'=>'C:/inetpub/wwwroot/osTicket2/api/tasks/cron',
'key'=>'3D899DDAE50710DA6BA5A12503D6A8F1'
?>
You don’t need to use api at all if you are running cron locally. Simply look at the "RECURRING TASKS SCHEDULER (CRON JOB)" section for an easy example.
Cheers.
6 days later
Can the user change to agent?
I want to create an agent but the email already exist in user.
so want to change the user become agent.
How to configure? i registered the user.
You can have both a user account and agent account. To add a new agent go to Admin Panel > Agents > Agents and click Add New Agent.
Cheers.
8 days later
Is that possible the SLA calculate date/time depend on the ticket status
For example,
I have create Pending status for the ticket.
if the ticket status is pending, SLA count down stop, when it change to "In Progress" then start / continue countdown
Thanks for your reply
Regarding the new agent, unable use same email created in user and agent.
User table already created, when i create as an agent, it show "email already exist"
here is the screenshot
and this is the screenshot from user screen
Thanks for your reply