Connection refused for URI https://oauth2.googleapis.com/token

johnson-chong

I have error message as tittle. i have double check all the setting. it was follow as documentation.
I would like to ask for help for the issue. Anyone have facing before and solved. Please advise.
Thank you

KevinTheJedi

johnson-chong

Seems like a firewall issue or something. I recommend that you contact your server admin and/or network provider for further assistance.

Cheers.

KevinTheJedi

johnson-chong

You may also want to ensure you have OpenSSL enabled for PHP and if you are running a windows server you will need to make sure you have the cURL root certificate installed and updated in your PHP INI.

Cheers.

johnson-chong

KevinTheJedi
i have enabled the OpenSSL

For the cURL root certificate is this rite

i download the 'cacert.pem' from internet and use in here.

i was install in my laptop using iis.

Thanks for your reply.

KevinTheJedi

johnson-chong

Okay then it seems like a network/firewall issue. Can you try from a completely different network? Can you ping/cURL that url from the command line?

Cheers.

johnson-chong

KevinTheJedi
i have try following command at Command Prompt and here is the return
curl -v https://oauth2.googleapis.com/token

Thanks for your reply.

johnson-chong

KevinTheJedi
I have try to ping the cURL oauth2.googleapis.com/token, it return 'Ping request could not find host'
when i ping oauth2.googleapis.com. it able to ping successful.

What should i do ?
Thanks your advise

KevinTheJedi

johnson-chong

I would suggest googling the error or contacting your server admin/network provider for further assistance. I have not seen this issue before.

Cheers.

johnson-chong

KevinTheJedi
i have try to connect my mobile data and do testing the message change
here is the message 'The scheme '' is not supported.'.

Do you have and idea in this ?

Thanks for your reply

KevinTheJedi

johnson-chong

I haven’t seen that error before. Are you sure you followed these steps exactly?

https://docs.osticket.com/en/latest/OAuth2/Google%20Authorization%20Guide.html

Are you using a US Gmail account (ie. @gmail.com)?

If it’s an @gmail.com personal email (ie. non-google workspace account) and you made the Project External then you need to add the email you are trying to authorize to the Test Users within the Project.

Cheers.

johnson-chong

KevinTheJedi
I have follow the step exactly, my is personal gmail.
The project user type is external.
I have added the email into Test users

Thanks for your reply

KevinTheJedi

johnson-chong

I just tried googling that error and can’t find anything about it. Unfortunately I wouldn’t be of much help if you’ve read the documentation, followed all the steps, met all the requirements, and have all prerequisites installed.

Cheers.

KevinTheJedi

johnson-chong

Have you tried in a completely new browser or an incognito/private window?

Cheers.

johnson-chong

KevinTheJedi
I have try to ping the https://oauth2.googleapis.com/token using mobile data it was success reach.
so i use the mobile data to do authentication. it return "Connection refused for URI https://oauth2.googleapis.com/token
"
for this message, do you have any advise ?

Thanks for your reply

KevinTheJedi

johnson-chong

I do not, no. You'll have to google that error to see. To me it seems like firewall issue but there’s no way to be certain without you digging deeper.

Cheers.

johnson-chong

Hi i have success login by normal email authentication.
I have try to Diagnostic to send email out. it was success.
When i send new email to create ticket, it was fail
i have check my mailbox it was success deliver but in osTicket didn't create ticekt.

Would like to ask your assist.

Thanks for you reply

KevinTheJedi

johnson-chong

Did you enable email fetching (Admin Panel > Emails > Settings > Email Fetching)? Did you create a cron job/scheduled task?

Cheers.

johnson-chong

I have crated the api, and here is the code in cron.php
How to run in localhost ?

<?php
/*********************************************************************
cron.php

File to handle LOCAL cron job calls.

Peter Rotich <peter@osticket.com>
Copyright (c)  2006-2013 osTicket
http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

**********************************************************************/
@chdir(dirname(FILE).'/'); //Change dir.
require('api.inc.php');

if (!osTicket::is_cli())
die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));

require_once(INCLUDE_DIR.'api.cron.php');
LocalCronApiController::call();
'url'=>'C:/inetpub/wwwroot/osTicket2/api/tasks/cron',
'key'=>'3D899DDAE50710DA6BA5A12503D6A8F1'
?>

KevinTheJedi

johnson-chong

You don’t need to use api at all if you are running cron locally. Simply look at the "RECURRING TASKS SCHEDULER (CRON JOB)" section for an easy example.

Cheers.

johnson-chong

Can the user change to agent?
I want to create an agent but the email already exist in user.
so want to change the user become agent.

How to configure? i registered the user.

KevinTheJedi

johnson-chong

You can have both a user account and agent account. To add a new agent go to Admin Panel > Agents > Agents and click Add New Agent.

Cheers.