KevinTheJedi
I have follow the step exactly, my is personal gmail.
The project user type is external.
I have added the email into Test users

Thanks for your reply

      johnson-chong

      I just tried googling that error and can’t find anything about it. Unfortunately I wouldn’t be of much help if you’ve read the documentation, followed all the steps, met all the requirements, and have all prerequisites installed.

      Cheers.

          johnson-chong

          I do not, no. You'll have to google that error to see. To me it seems like firewall issue but there’s no way to be certain without you digging deeper.

          Cheers.

            a month later

            Hi i have success login by normal email authentication.
            I have try to Diagnostic to send email out. it was success.
            When i send new email to create ticket, it was fail
            i have check my mailbox it was success deliver but in osTicket didn't create ticekt.

            Would like to ask your assist.

            Thanks for you reply

              I have crated the api, and here is the code in cron.php
              How to run in localhost ?

              <?php
              /*********************************************************************
              cron.php

              File to handle LOCAL cron job calls.

Peter Rotich <peter@osticket.com>
Copyright (c)  2006-2013 osTicket
http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

              **********************************************************************/
              @chdir(dirname(FILE).'/'); //Change dir.
              require('api.inc.php');

              if (!osTicket::is_cli())
              die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));

              require_once(INCLUDE_DIR.'api.cron.php');
              LocalCronApiController::call();
              'url'=>'C:/inetpub/wwwroot/osTicket2/api/tasks/cron',
              'key'=>'3D899DDAE50710DA6BA5A12503D6A8F1'
              ?>

                johnson-chong

                You don’t need to use api at all if you are running cron locally. Simply look at the "RECURRING TASKS SCHEDULER (CRON JOB)" section for an easy example.

                Cheers.

                  6 days later

                  Can the user change to agent?
                  I want to create an agent but the email already exist in user.
                  so want to change the user become agent.

                  How to configure? i registered the user.

                    johnson-chong

                    You can have both a user account and agent account. To add a new agent go to Admin Panel > Agents > Agents and click Add New Agent.

                    Cheers.

                      8 days later

                      Is that possible the SLA calculate date/time depend on the ticket status
                      For example,
                      I have create Pending status for the ticket.
                      if the ticket status is pending, SLA count down stop, when it change to "In Progress" then start / continue countdown

                      Thanks for your reply

                        Regarding the new agent, unable use same email created in user and agent.
                        User table already created, when i create as an agent, it show "email already exist"
                        here is the screenshot

                        and this is the screenshot from user screen

                        Thanks for your reply

                          johnson-chong

                          An SLA can be Transient or non-Transient. If Transient it can be overridden on Help Topic change or Department Transfer. There is no way to change SLA on Ticket Status changes.

                          By default SLAs calculate DueDate times based on the Grace Period starting immediately once the Ticket is created or once the SLA is set. With that being said, SLAs can calculate DueDate times based on an attached Schedule. So if you want you can create a specific Schedule that’s always a holiday, create your SLA named "Pending", attach the holiday Schedule you created, and now once your Agents set the Status Pending they can also set the SLA to "Pending" so the SLA timer stops calculating. Then once they are ready they can set the SLA to whatever they want and it will calculate a new DueDate.

                          Cheers.

                            johnson-chong

                            As for the Agent email issue, the error is saying you have a System Email (Admin Panel > Emails > Emails) with the same address. An Agent cannot have the same address as a System Email and vice versa.

                            Cheers.

                              Possible create a SLA don't have countdown. every ticket must has SLA Plan, so when i choose SLA Pending there is unlimited time so don't have overdue or don't have count down so don't have overdue.

                              Thanks & Regards

                                how to configure ticket auto closed, when ticket status is resolved after 7 days?

                                Thanks for your reply

                                  johnson-chong

                                  We do not have a native auto-close feature at this time. This has been requested many times before and is currently a feature on our Feature Request List for possible future development.

                                  Cheers.

                                    5 days later

                                    Can we edit the user list, i would like to show the email on the user list. how to edit ?
                                    Can we also set the ticket list by Team. For example Team A member login just can view team A ticket ?

                                    Thanks for your reply