Hey guys,

I got a really big form built on our osTicket client portal for our end-users to use and fill out.

I was just testing it and was getting a 500 Error. I checked the logs and it seems that the form is exceeding the maximum allowed memory size.

I'm not sure if this is a PHP.ini configuration issue, or if its the actual PHP code in osTicket that inhibits this form from being submitted.

Server Specs:
osTicket Version v1.11 (7b1eee8) — Up to date
Web Server Software Apache/2.4.18 (Ubuntu)
MySQL Version 5.7.25
PHP Version 5.6.39-1+ubuntu16.04.1+deb.sury.org+1

These are the errors:

PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 77 bytes) in /var/www/html/osticket/upload/include/class.orm.php on line 3473, referer: http://site.domain.com/open.php
PHP Stack trace:, referer: http://site.domain.com/open.php
PHP   1. {main}() /var/www/html/osticket/upload/open.php:0, referer: http://site.domain.com/open.php
PHP   2. Ticket::create() /var/www/html/osticket/upload/open.php:42, referer: http://site.domain.com/open.php
PHP   3. DynamicFormEntry->save() /var/www/html/osticket/upload/include/class.ticket.php:3870, referer: http://site.domain.com/open.php
PHP   4. DynamicFormEntry->saveAnswers() /var/www/html/osticket/upload/include/class.dynamic_forms.php:1250, referer: http://site.domain.com/open.php
PHP   5. FormField->getClean() /var/www/html/osticket/upload/include/class.dynamic_forms.php:1285, referer: http://site.domain.com/open.php
PHP   6. SelectionField->parse() /var/www/html/osticket/upload/include/class.forms.php:636, referer: http://site.domain.com/open.php
PHP   7. SelectionField->getChoices() /var/www/html/osticket/upload/include/class.dynamic_forms.php:1515, referer: http://site.domain.com/open.php
PHP   8. CachedResultSet->getIterator() /var/www/html/osticket/upload/include/class.dynamic_forms.php:1737, referer: http://site.domain.com/open.php
PHP   9. CachedResultSet->asArray() /var/www/html/osticket/upload/include/class.orm.php:1721, referer: http://site.domain.com/open.php
PHP  10. CachedResultSet->fillTo() /var/www/html/osticket/upload/include/class.orm.php:1705, referer: http://site.domain.com/open.php
PHP  11. CallbackSimpleIterator->next() /var/www/html/osticket/upload/include/class.orm.php:1700, referer: http://site.domain.com/open.php
PHP  12. ModelInstanceManager->{closure:/var/www/html/osticket/upload/include/class.orm.php:1988-1996}() /var/www/html/osticket/upload/include/class.orm.php:2035, referer: http://site.domain.com/open.php
PHP  13. MySqlExecutor->getArray() /var/www/html/osticket/upload/include/class.orm.php:1991, referer: http://site.domain.com/open.php
PHP  14. MySqlExecutor->_cast() /var/www/html/osticket/upload/include/class.orm.php:3505, referer: http://site.domain.com/open.php

Is there anyway I can increase the allowed memory size?