I want to a create ticket with duplicate file attachments , for eg. if the agent attach a file name called image1 for more than a time may be 10 times it should be attached 10 times to the ticket as well as inserted inside the database. (its an client requirements) how to achieve this ??? any idea would be helpful
@thamizh
There is no reason for this as the files will be the exact same. If the file contents are not the exact same the system will recognize that the file contents are different and upload each one. We do this so we don't re-upload and duplicate records in the database making the db size unmanageable.
If you want it to work differently you'll have to customize the code.
Cheers.
Thanks kevin for your reply, i have to do it , let me know where should i customize the code to achieve the functionality , i don't need the exact code, just an idea how to implement it .
any help would be useful
