Below is code to allow a small countdown text below the "Refresh" button and also refresh the page in /scp/tickets.php. It's tested in IE7 & FF3 but I'm sure it works in others.

/scp/js/refresh.js (Created)

var refreshTime=30;

function refreshCountDown()

{	refreshTime--;
	if (refreshTime <=0)
	{
		clearTimeout(counter)
		window.location.reload()
		return
	}
	document.getElementById("refreshText").innerHTML=refreshTime+" secs"
	counter=setTimeout("refreshCountDown()", 1000);
}function refreshInit()
{	document.getElementById("refreshText").innerHTML=refreshTime+" secs"
	refreshCountDown()
}

window.onload=refreshInit

/include/staff/tickets.inc.php (Modified)

~ Line 310

<a href="tickets.php"> <img src="images/refresh.gif" alt="Refresh" border=0></a>

Refresh Countdown addition by webPragmatist

<p id="refreshText" style="height: 10px; margin-left: 220px;"></p>

End Refresh Countdown addition by webPragmatist

/include/staff/header.inc.php (Modified)

~ Line 18

<script type="text/javascript" src="js/autolock.js" charset="utf-8"></script>

<?}?>

Refresh Countdown addition by webPragmatist

<?

if (empty($_GET) || array_key_exists('sort', $_GET) && array_key_exists('order', $_GET))

{?>

<script type="text/javascript" src="js/refresh.js" charset="utf-8"></script>

<? } ?>

End Refresh Countdown addition by webPragmatist

It seems this might break aprovals?

Check out (http://osticket.com/forums/showthread.php?p=13674#post13674)