I recently setup new hosting on Mediatemple from godaddy (a great move BTW) and installed osticket, added emails, users, etc. I setup IMAP for fetching and SMTP for outgoing. I added a cron-job on the server per the post-installation instructions
For some reason, the auto-reply email that says something like:
A request for support has been created and assigned ticket #509206. A repre=
sentative will follow-up with you as soon as possible.
You can view this ticket's progress online here:
BUT it gets bounced back to my support@ email as (which it also creates a new ticket for):
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
XXXXXXX@hotmail.com
SMTP error from remote mail server after MAIL FROM: SIZE=2536:
host mx4.hotmail.com : 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com(http://postmaster.live.com) for email delivery information and support
XXXXX above was just to hide my personal email...
What doesnt make any sense is it allows me to send out the reply through osticket and it gets delivered. It seems like its only the initial autoresponse that telsl the customer a ticket# that bounces back
Anyone have this problem?
