Notification problem

Lytspeed

Hello everyone,

I've been using OSTicket 1.6 rc5 for about a week, and for the most part, it's doing everything I need it to do. I do have one teensy problem, though, and I'm hoping there is a simple fix.

My mail notifications are all set up properly and working fine through my Exchange server using POP3 for fetch and SMTP for sending. However, today I noticed that I don't get e-mail notifications unless I go to the tickets.php page and refresh it. Then I get several e-mails from people who have entered tickets since the last time I viewed the page. : I have POP3 fetch set to check messages every minute, but clearly that is not happening.

It sounds like the autocron job is not working, but refreshing the page kickstarts it.

Any ideas?

Thanks in advance for your help.

Kelli

It sounds like you're using aut-cron, which fetches mail based on staff activity. You can disable it in Admin > Settings, and set up a cron job/scheduled task to execute the api/cron.php file at regular intervals instead.

More info here: http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

Alex1602

or try to use email piping than everything will be realtime handeld pop works like your mailing program it only works when you trigger it ;)

Lytspeed

Kelli: Thanks, I'll give that a shot. I'll report back with the results.

Alex1602: Good suggestion, but not one I can implement on a production e-mail server. I'm trying to keep all the configuration on the Linux box, and don't want to mess with a working Exchange server's configuration.

Lytspeed

It appears I broke the ticketing system. I disabled autocron, then put the following entry in crontab:

* * * * * nobody /etc/php5/apache2 /var/www/support/api/cron.php

When I check the logs using sudo grep cron /var/log/syslog, I can see that the job is running every minute, but my test ticket is not showing up, even when I refresh the tickets page. I'm guessing I've specified the cron job incorrectly, and since autocron is not running, OSTicket has no way of knowing when it has new tickets.

Do I have to specify the php.ini file, or am I on the wrong path entirely?

Thanks again for your help.

lazyBoy1986

Hello,

Double check the permissions on the www and support folder.

This caused my cron to fail. I sppent hours trying to find a answer but all that were were require is the correct permission.

Do you get any error messages?

Martin

Lytspeed

Hello,
Double check the permissions on the www and support folder.
This caused my cron to fail. I sppent hours trying to find a answer but all that were were require is the correct permission.
Do you get any error messages?
Martin

I checked the permissions, and the appropriate groups have read/write access. I haven't been receiving any error messages.

What is the exact text of your crontab job? If I see that, maybe I can figure out what I did wrong in mine.

lazyBoy1986

Hello,

Mine is slightly different but this is it

php /var/www/vhosts/********.co.uk/httpdocs/contact/api/cron.php

I actually used /etc/php5/apache2 but in end just using php worked fine.

Martin

Lytspeed

Mine is slightly different but this is it
php /var/www/vhosts/********.co.uk/httpdocs/contact/api/cron.php
I actually used /etc/php5/apache2 but in end just using php worked fine.

I still must be doing something wrong. I have tried specifying both the full path on my server and just the "php" as shown above, but my ticket notices still aren't coming. (Of course, I have the time specs entered before the "php" above; not doing so reports an error in the crontab file.) I've also made sure to restart the server in between cron configs, just in case.

I'm using autocron and the Firefox RefreshEvery extension in the meantime, but that is not a long-term solution.

Can anyone give me a clue what I might be missing?

Thanks!