Overdue reminders not working

ben_weinberg

Hi Guys

Hoping you can help.

most of the email functions seem to be working as they should except no reminder is sent out for an overdue ticket.

I have tested this with an assigned ticket and an unassigned ticket as i wasnt sure how it was designed to work. But either way no one including the admin, manager or staff seems to get a reminder about a ticket being over due. I have of course checked the option and its set to 1 hour.

Any help would be appreciated.

Regards

Ben

Sorry i should have mentioned this is 1.6 RC4.

Thanks

ben_weinberg

I resolved this my self by enabling the following option

Enable cron call on staff's activity

hihello

I think this setting is related to my issue so ill post it here. After a period of user inactivity, meaning no one logs in to osticket for awhile, as soon as someone logs in, the system will send a flood of overdue messages.

I would like it to do this automatically, regardless if people log into osTicket or not.

Ive had the setting "Enable cron call on staff's activity" checked, any ideas?

repeted

any solution to this issue?

I have the same problem, no overdue notifications are sent unless some logs in to the system.. Any way of getting the notification even if no body loggs in to the system?

xrat

I have the same problem, no overdue notifications are sent unless some logs in to the system.. Any way of getting the notification even if no body loggs in to the system?

You might want to set up a Cron Job, see http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings)

HTH.