EDIT: Go to post 7 for how I did this!!!!! Mostly....

I need a bit of help building a checklist system into my Staff Viewticket page. This is just for internal use so that we can tell where we are on certain repairs and what-not.

Unfortunately, like so many, I am not a programmer. Actually before OsTicket and this great forum (thanks by the way!) I had never coded anything more difficult than a batch file.

I have built the form with checkboxes, and found how to Implode the created array into a usable string. However thats where i faulter.

I have created 2 new "fields" mostly as described here:

http://osticket.com/forums/showthread.php?t=873&highlight=field(http://osticket.com/forums/showthread.php?t=873&highlight=field)

I have omitted a couple of places it was not needed, like new ticket creation.

1 field (malinfect) will be strickly an interger (although specified in the database as text, to mimick the other and allow for testing) and functions perfectly.

field 2 (clist) will contain the checklist data. Now the problem is assigning the imploded array to $tickets->getclist() to be updated in the database. Anytime i try, it only returns "clist" vs. 'HDD,antivir' as it is supposed to.

Here is the code i have so far for the form:

function toggle(chkbox, group) {

var visSetting = (chkbox.checked) ? "block" : "none";

document.getElementById(group).style.display = visSetting;

}

Tune-Up

OS Load

Data Transfer

' method="post">

HDD Diag

Check Anti-Virus

Remove Excess Programs

Removed Adobe-Update

Removed Java-Update

Disable Programs in MSCONFIG

Show Hidden Files

Delete Temp Files

Vista/7

XP/9x

C:\Users\*user name*\appdata\local\temp

C:\Temp (if applicable)

C:\Windows\Temp

C:\Documents and Settings\*user name*\Local Settings\Temp

C:\Temp (if applicable)

C:\Windows\Temp

Delete Browser Data

Internet Explorer

Firefox

Chrome

Other

Install Windows Updates

Install Anti-Virus/Java/Adobe/anything else

Install & Run Anti-Malware

# of Infectionsgetmalinfect())?>>

Delete Restore Points

Empty Recycle Bin

Defrag

Update Ticket With All Info!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(i realize i still have some stuff to clean up, but recommendations are accepted )

And this is the current state of my processing code:

//We are ready baby...lets roll. Akon rocks!

$dept = $ticket->getDept(); //Dept

$staff = $ticket->getStaff(); //Assiged staff.

$lock = $ticket->getLock(); //Ticket lock obj

$sig = $ticket->getsig(); //capture signature

$id = $ticket->getId(); //Ticket ID.

$clist =& $ticket->getclist();

//$clist=$ticket->getclist(implode(",", $_POST));

if (isset($_POST))

{

$clist = implode(",", $_POST);

}var_dump($clist);
var_dump($ticket->getclist());

var_dump(implode(',', $_POST));

I also had to create a new Function on class.ticket.php called update2 to get around the form trying to update everything else too. but that was just a copy/paste scenario with only these 2 fields left to update.

Now this is not complete (prolly not even right) and includes some stuff i tried to no avail.

right now i would be happy to get the data to the database, i can tackle exploding it after that (one step at a time ;))

If anybody knows a better way to get this data in the database (or the right way) let me know!

If you need more info, i'm happy to help you help me!