How can I create ticket via email?

smallfish

In 1.6 version, I found this feature:

Web and Email Support

Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. "

But I want to know how can I use this feature?

Thanks!

Rich_C

In 1.6 version, I found this feature:
"
Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. "
But I want to know how can I use this feature?
Thanks

All of these features work flawlessly out of the box. The configuration for these can be found within the installation guides.

smallfish

Thanks!

I will try again.

smallfish

All of these features work flawlessly out of the box. The configuration for these can be found within the installation guides.

Hi Rich,

I'm sorry I bothered you, I not found about create ticket via email document, could you tell me the document?

Many thanks!