Email Fetching - Cannot get it to Work!

GrantDavis

Just installed osTicket, very impressed but the final thing to do is to get it reading emails and converting into tickets which I cannot get to work!

Sending emails is fine (from new tickets for example) but just will not read anything in. Have set up the CRON job via Task scheduler, appears to run OK but nothing comes in.

Have osTicket on Windows PC, email is on a separate Exchange 2003 system.

Have searched loads of posts on here and cannot get my head around what I need to do / what is wrong etc, have tried them all to no avail.

Can anyone help me at all please?

GrantDavis

Got it all sorted - working like a dream now, VERY impressed to say the least!

ntozier

Please post what your solution was so if someone else runs into a similar problem the will be able to find what fixed it for you. :)

GrantDavis

As requested, below is what I did to get it working, quite straight forwards really (and pretty obvious!):-

1) After following all the instructions on setting up the email, I was having no joy, searching this (excellent) forum for an answer but getting nowhere

2) Quite by chance, I stumbled into the Edit Email set-up (Admin Panel - Emails - Select email address)

3) Pretty obvious from this screen that I had not set up a fair chunk of the email settings. Entered the relevant user logon data for the mailbox we use, mail (POP3) account info and SMTP settings

As soon as I completed point 3, email started to work just perfectly and I have not had an issue since :)

ntozier

Thanks for taking the time to post your solution. I'm sure that someone will find it useful. :)