A bit confused.

jthompson

I've got the latest version of osTicket installed, and, I've gone through and set everything up.

I can submit tickets, and receive the "hey, you submitted a ticket, here's your ticket id" e-mail with no issues.

However, I am not receiving the alert for the department that's supposed to receive the ticket saying "hey, so and so submitted a ticket".

I've got a history with eTicket...just to give you some perspective on where I'm coming from.

The person who is supposed to receive the "hey, so and so submitted a ticket" is in the proper target department (that was chosen when submitting a ticket), and their e-mail is in the system. In fact, it's me...I'm essentially submitting a ticket as a user (without being logged in) and expecting to receive an alert (as a staff member) along with the e-mail a user receives to verify their ticket (which I am receiving).

Any help would be appreciated. Thank You

ntozier

Please go to Admin panel -> Settings -> and scroll down to Alerts and Notices.

What do you have the "New Ticket Alert:" settings as?

jthompson

Please go to Admin panel -> Settings -> and scroll down to Alerts and Notices.
What do you have the "New Ticket Alert:" settings as?

Enable Disable

Select recipients

Admin Email Department Manager Department Members (spammy)

I am in the "Managers" group, so, I was assuming that's the same as "Department Manager"...however, I just noticed that "Department Manager" is a different setting all together. I will enable "Department Members" as well and see if that gives me the desired behavior.

Thanks.

ntozier

I personally use an mail enabled distribution group (we have Exchange) for my "department manager". That way all people on our IT Team get the messages. We have a small IT staff so that might not be viable for you though.

Good luck.