This really isn't the right forum for this type of question. I think that it would be better suited for the mods area. Also there are numerous posts about adding fields to OST on the net and here on the forums, but...
You will need to have a basic understanding of PHP, and MySQL to do what you're asking. Here are the basics.
1. A. First you would want to go into your database specifically the ost_tickets table and change the type from varchar 16 to something bigger like varchar 50 or whatever you want the maximum length of "In-game name" to be.
B. Alternatively if you think that you might want to use telephone later, leave it alone and create a new field called "in-game name" varchar 50.
2. Second you will want to edit the \include\class.ticket.php
A. circa line 192 through line 202 holds the function to get telephone and ext. Line 197 specifically handles checking the format of the phone number.
B. if you opted to add the field, then you will want to create a function getIn-game-name. It should look something like:
function getIn-game-name() {
return $this->row;
}
circa line 424
Comment out or remove phone. replace with in-game-name
circa line 432
Comment out or remove phone. replace with in-game-name
circa line 1084
Comment out or remove phone. replace with in-game-name
circa line 1104 through 1110
Comment out or remove phone and phone_ext. replace with in-game-name
circa line 1127 through 1128
Comment out or remove phone and phone_ext. replace with in-game-name
circa line 1179
Comment out or remove phone. replace with in-game-name
circa line 1195 through 1201
Comment out or remove phone and phone_ext. replace with in-game-name
circa line 1315 through 1316
Comment out or remove phone and phone_ext. replace with in-game-name
circa line 1446
Comment out or remove phone. replace with in-game-name
\include\class.staff.php
circa line 278 through 279
Comment out or remove telephone and replace with in-game-name
circa line 313-314
Comment out or remove phone and phone_ext, add in-game-name
3. Next you would want to edit the following files :
\include\client\open.inc.php
Comment out or remove the telephone section. Add in a section for in-game-name.
\include\client\open.inc.php
Comment out or remove the telephone section. Add in a section for the in-game-name. (circa line 43)
\include\staff\editticket.inc.php
circa line 9 through 18
edit the info array and remove or comment out phone and phone_ext. Add in in-game-name.
circa line 60 through 65
Comment out or remove telephone and replace it with in-game-name
\include\staff\newticket.inc/php
circa line 36 through 41
Comment out or remove telephone and replace it with in-game-name
\include\staff\viewticket.inc.php
circa line 77 through 80
Comment out or remove telephone and replace it with in-game-name
Good luck.
