This is fun, if your staff use the Help-Topic for task delegation or ticket prioritization, then this will help.

First, you need to add a column to the TOPIC_TABLE, I used help_topic_id:

(Change the ost bit to whatever your PREFIX is)

ALTER TABLE `ost_filter`ADD `help_topic_id` int(11)

Open: /include/staff/filter.inc.php

find:

<strong>Disable</strong> auto-response. <em>(Overwrites Dept. settings)</em>

</td>

</tr>

Add after:

<tr>

<td width="180">

Specify Help-Topic:

</td>

<td>

<select name="help_topic_id">

<option value="">— None —</option>

<?php

$sql='SELECT topic_id,topic FROM '. TOPIC_TABLE

.' WHERE isactive ORDER by topic';

if ($res=db_query($sql)) {

while (list($id,$title)=db_fetch_row($res)) {

$selected=($info &&

$id==$info)

? 'selected="selected"' : '';

echo sprintf('<option value="%d" %s>%s</option>',

$id, $selected, $title);

}

?>

</select>

<em>(Automatically assign a Help-Topic)</em>

</td>

</tr>

Open: /include/class.filter.php

find

function getCannedResponse() {

return $this->ht;

}

Add below

function getHelpTopic() {

return $this->ht;

}

Find

# Use canned response.

if ($this->getCannedResponse())

$ticket = $this->getCannedResponse();

Add below

# Set Help-Topic

if ($this->getHelpTopic()) $ticket = $this->getHelpTopic();

Find:

.',canned_response_id='.db_input($vars)

Add below

.',help_topic_id='.db_input($vars)

As always, input/comments welcome!