@AdrianC @pablopol24 @stevland @algonco

I've finally found the issue. So the issue is that whomever accepted the translation for the Every %d minutes string in Spain Spanish language didn't review it well as it had an errant % character (ie. cada %d %minutos). I have accepted the correct version of Cada %d minutos so this issue will be addressed once we release new language pack builds (not set date for this at this time).

Cheers.

Hey @KevinTheJedi thanks a lot! Sorry for asking something that sounded so trivial!

I am on @stevland 's theme and this option is hidden!

Will revert to the default OST theme to see and use that setting.

Thanks!

Hey there,

We're struggling with this weird behavior with inline images...

Whenever we upload some inline images in the FAQs of our Knowledge Base. The images are displaying well in the front-end, but whenever we go back in edit mode the images appear broken.

We can make edits again (around the broken images) and hit save, and the images will still appear correctly in the front-end...

Front-end

Edit mode

While uploading the images into a FAQ article we received the following error: DB Error #1062
_[INSERT INTO ost_attachment SET file_id = 126, inline = 1, type = 'F', object_id = 4, name = 1]

Duplicate entry '126-4' for key 'file_object'<br />
<br />
---- Backtrace ----<br />
#0 (root)/include/mysqli.php(201): osTicket->logDBError()<br />
#1 (root)/include/class.orm.php(3466): db_query()<br />
#2 (root)/include/class.orm.php(658): MySqlExecutor->execute()<br />
#3 (root)/include/class.attachment.php(180): VerySimpleModel->save()<br />
#4 (root)/include/class.attachment.php(130): GenericAttachments->upload()<br />
#5 (root)/include/class.faq.php(412): GenericAttachments->keepOnlyFileIds()<br />
#6 (root)/scp/faq.php(81): FAQ->update()<br />
#7 {main}_
(but this error did not show up every time we uploaded images - though the broken image issue is always present)

Reading some previous posts on this forum, we tried various things (switching to the Filesystem plugin - thanks @stevland , switch browser, restarting MySQL DB + Apache HTTPD+PHP), but none have solved it

Any idea how to solve this?

Hey @ntozier , thanks for your reply.

I had also shared my issue on the https://osticketawesome.com/forums/topic/in-site-translations-not-being-applied forum and @stevland has explained that it's an OST issue... When customizable Ticket “queues” were made possible (around v.11) they broke a bunch of stuff to do with translations, and they haven't managed to find a way to fix those things yet.

Hello @stevland ,

excuse our late answer we have many Projects going on Right now and thank you guys for your help so far.

I hope this will help you:
phpInfo

accessLog

Best regards
ogp_adm

@stevland Well now I dont have to mention that I've been told this features will be coming out in v2.0.

@stevland @ntozier

It's back up now. Thanks again for reporting this. ??

Cheers.