Greetings,

a few days ago we migrated our System to a new Host.
At migration we had some mySQL issues but they got fixed.

Today we cought sight on the Problem that we can't create new Tickets.
(Nether on User or Agend (ACP) side.)

This is our System:

Serverinformationen
osTicket-Version v1.12.2 (a5d898b) — v1.12.3 ist verfügbar
Server-Software Apache
MySQL-Version 5.7.27
PHP-Version 7.1.32
PHP-Erweiterungen
gdlib Wird für die Bildmanipulation und PDF-Druck verwendet
imap Wird für den E-Mail-Abruf verwendet
xml XML API
xml-dom Wird für die HTML E-Mail-Verarbeitung verwendet
json Verbessert die Leistung beim Erzeugen und Verarbeiten von JSON
mbstring Dringend empfohlen für nicht-westeuropäische Sprachinhalte
phar Dringend empfohlen für Plug-ins und Sprachpakete
intl Dringend empfohlen für nicht-westeuropäische Sprachinhalte
fileinfo Wird verwendet, um Dateitypen für Uploads zu erkennen
APCu Verbessert die Gesamtleistung
Zend Opcache Verbessert die Gesamtleistung
PHP-Einstellungen
cgi.fix_pathinfo "1" wird empfohlen, wenn AJAX nicht funktioniert
date.timezone Europe/Berlin
Datenbankinformationen und Nutzung
Schema dbs177193 (database-5000182396.ud-webspace.de)
Schema-Signatur 00c949a623b82848baaf3480b51307e3
Belegter Speicher gesamt 614.64 MiB
Datenbankspeicher für Anhänge 296.52 MiB
Zeitzone CEST (Interpretiert als Europe/Berlin)

As you see, our System is on German. If you need any Translations please say so.

Also i would like to provide a part of our PHP Log File where we think the Problem occurred.
To do so please tell me witch kind of File is allowed/wanted to attach to the Post.

Best regards
ogp_adm

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Are you actually running Apache?
PHP error log?
MySQL Error logs?

Hello @ntozier,

i guess you wanted to Link this Post?

Maby you miss understood the Last part of our first Post.
We wanted to include the PHP Log File but we couldn't figure out in wich format were able to attach it to a Post.
So we are allowed to just copy paste it here? Its allot of Lines so.

Also thanks for the hint on Apache. We currently checking.

Best regards
ogp_adm

You just need to copy and paste the error. Otherwise people like attaching images, or links to other sites that host larger files.

Hello @ntozier,

okay good to know.
This is a Link to our PHP Log.

We think that the first Error happened right after Line 13.

Best regards
ogp_adm

ogp_adm,

That looks like an Apache access log. You'll want to find and post your Apache error log so someone can help you.

9 days later

Hello @stevland ,

excuse our late answer we have many Projects going on Right now and thank you guys for your help so far.

I hope this will help you:
phpInfo

accessLog

Best regards
ogp_adm

Hello,

do we need to Provide more Informations?

Best regards
ogp_adm

Copy any pertinent PHP errors into a reply.

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