In some lines of the interface are not fully displayed text. Title application, contact person, and many others displayed cut, with cut off an important part of the text. In an attachment, circled in red. How does it change?

Version v1.9.12

include\class.thread.php - line 656

The patch does not work in version 1.9.12 and pop-up window is not working. Strange, but it seems the developer has decided to ignore this problem.How to make a pop-up window for file attachments in 1.9.12?

I use plugin "Attachments on the filesistem" and my sql base does not contain attachments

To store attachments I use the plugin. Files from old host to the new migrated completely. I've been doing this for backup hosting menu. Files are hosted, I understand that is not transported access settings. Uloads folder rights conferred 777 and 300 subfolders, but to no avail. Assigned to the newly created 30undefined and old I can only put 300.

Moved the system on new hosting and changed the domain. Replaced in the way the plugin settings "Attachments on the filesistem" Change the permissions to the directory UPLOAD to 777 and to sub directories to 300Moved the directory .cache is old to a new hosting.System working as before, except for the problems with attachments in the ticket that have been created before the transfer. When you try to open the attachment, I get an error message: File not foundThe system log shows the following: IOException: Unable to read resource content Help restore access to old attachments!

Thank you. It works! It remains to solve the problem with a preview image (image thumbnail).Can this be done?

Customers attached  pictures to ticket, but is not convenient to browse. The image when you view opens in the same window and to return to the interface you need to press the browser Back button. Can I make a preview images and create at the opening pop-up window with navigation (previous, next, print, reduce, increase, close)?

Some important functions of the system have to learn by experience, that takes a lot of time.Several aspects of the work, I still do not understand.Please tell me whether there is a user manual for the osticket?Or video work in the examples.

Thank you. I did not see this feature in the menu. I will try to adjust.

Install the plug-in (Storage :: Attachments on the Filesystem), in line the path to the folder write:   (Other variants the system is not accepted).The plugin is enabled.Access rights to the folder are set to 777.I tried to create a test ticket through the mail. Application forms and it shows the attachment, but in a folder on the host file is not ...What could be the problem?

Storage :: Attachments on the Filesystem ?

Not any anomalies in patterns not. As of the phrase: "" Tell me where the ticket stores attachments?

Today, noticed a strange entry in response to the client. The client sent a request by e-mail. It was invested files. We wrote him an answer, it will be displayed in the system. In response, there is a citation of the incoming letters, it shows what a strange inscription (see photos). This inscription is the link to the ticket with the response to the client. What is 24 "" ?In this regard, there is another question: Where is the system stores attachments? How to protect them from unauthorized access?

Prompt how to transfer operating osticket to a new server with a new domain?

My hosting often complains of a shortage of memory when working with cron. Every two days comes notification of the issue. The load on the hosting almost absent ....Time set - 5 minutesPHP Warning:  Error while sending QUERY packet. PID=27402 in /home/x/mysite.com/public_html/include/mysqli.php on line 165

PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /home/x/xglas/mysite.com/public_html/include/class.osticket.php on line 261

New version? Wonderful! I will wait.

As I understand there is no theme in ostikket for mobile devices and to operate the system on a small screen not comfortable.How to configure your system to be displayed on the screens of mobile phones and tablets?

The system has three divisions. They are separated by by country. The staff of these departments can not see the ticket from each other. Sometimes you need to bring to the problem of one of the employees of another department. How can I give him access to the ticket to collaborate on a solution to the problem?

How the system is protected from hacking? What will advise to take to protect osticket placed on the virtual server or hosting (settings and etc.)?