What variables for e-mail templates available for use in Vrsi 1.9.7? Where can I find a list of the variables?

http://tmib.net/osticket-191-email-template-variablesThere are more.  The forthcoming version 1.10 will have a new feature which will make variable finding MUCH easier.  It's due out soonish (maybe a few weeks).

New version? Wonderful! I will wait.

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