Today, noticed a strange entry in response to the client. The client sent a request by e-mail. It was invested files. We wrote him an answer, it will be displayed in the system. In response, there is a citation of the incoming letters, it shows what a strange inscription (see photos). This inscription is the link to the ticket with the response to the client. What is 24 "" ?blankIn this regard, there is another question: Where is the system stores attachments? How to protect them from unauthorized access?

I'd check your email templates.Admin panel -> Emails -> Templates

Not any anomalies in patterns not. As of the phrase: "" Tell me where the ticket stores attachments?

That depends on your configuration.Attachments by default are stored in the database. (ost_file and ost_file_chunk)This behavior can be changed by the admin if they install and enable and configure the filesystem, attachment plugin.

Storage :: Attachments on the Filesystem ?

Install the plug-in (Storage :: Attachments on the Filesystem), in line the path to the folder write:   (Other variants the system is not accepted).The plugin is enabled.Access rights to the folder are set to 777.I tried to create a test ticket through the mail. Application forms and it shows the attachment, but in a folder on the host file is not ...What could be the problem?

Admin panel -> settings -> Attachments.  What do you have selected for attachment storage?

Thank you. I did not see this feature in the menu. I will try to adjust.

It only shows up after you install the plugin and enable it.

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