The system has three divisions. They are separated by by country. The staff of these departments can not see the ticket from each other. Sometimes you need to bring to the problem of one of the employees of another department. How can I give him access to the ticket to collaborate on a solution to the problem?

+1

And just in case the question regarding the differences of teams, groups and departments comes up, just take a look at the following topic:

http://forum.osticket.com/d/discussion//reg-team-agent-department-evaluation#latest

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