ntozier Yes, you are right when I am on the Os-ticket dashboard! the mails enter normally.But when I log out I don't get a new open ticket alert and neither does the user!I am not a computer developer please can help me by telling me where the cron file is located and how do I get mails to enter even if I'm offline. Thank you

ntozier Here is the correct Cron ? I find on google

`#!/usr/bin/php -q
<?php
/*********************************************************************
rcron.php
PHP script used for remote cron calls.
To make this work, setup an API key for localhost with ip: 127.0.0.1
Put this script in the root of your webserver, then call it
remotely like:

wget -q http://server.tld/rcron.php?key=YOURKEY -O/dev/null
If your install is in a subdirectory, like https://server/support/
Then you'll need to add it below before /api
Peter Rotich <peter@osticket.com>
Copyright (c)  2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:

**********************************************************************/

Configuration: Enter the url and key. That is it.

url => URL to api/task/cron e.g http://yourdomain.com/support/api/tasks/cron

key => API's Key (see admin panel on how to generate a key)

#

#Ensure only we can trigger this
$config = array(
'url'=>'http://127.0.0.1/api/tasks/cron',
'key'=> $_GET['key']
);

#pre-checks
function_exists('curl_version') or die('CURL support required');

#set timeout
set_time_limit(30);

#curl post
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $config['url']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, '');
curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.7');
curl_setopt($ch, CURLOPT_HEADER, TRUE);
curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config['key']));
curl_setopt($ch, CURLOPT_FOLLOWLOCATION, FALSE);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE);
$result=curl_exec($ch);
curl_close($ch);

if(preg_match('/HTTP\/.* ([0-9]+) .*/', $result, $status) && $status[1] == 200)
exit(0);

echo $result;
exit(1);
`

ntozier Hello ! I didn't download os-ticket! I rather install it directly through my Cpanel dashboard.Because Os-ticket is available on my O2Switch host, now I have to uninstall and download os-ticket from your site?Because I installed os-ticket twice but I still can't find the rcon.php file! Now I would like to know should I download os-ticket directly from its official website?

ntozier Hello, I have fixed everything but so far it does not work! Can you help me please

ntozier I downloaded os-ticket from their official website! more than five times but I have not found satisfaction.I personalized all my emails but it doesn't work! while when I do free hosting on supportsystem.com all the mails are working.for example: helpdemo.supportsystem.com the bottom when I configure my IMAP and SMTP servers it works normally.but if I go back to my site to try it I realize nothing works! and when I activate the Cron! this only works if an agent is still online.I can't stay sleepless to check the emails anyway. so please help me even if it pays i can pay

ntozier Thanks I tried and it works. now how to customize the email templates in several languages. i.e. if we create a ticket in English the email will be sent to him in English and if he created in Arabic the email you will be sent in Arabic

ntozier I don't see where I need to replace the footer logo! I would like to replace the logo of Os-ticket which is at the foot of