Dear all, need advice in the following issue.Because of the issue with using cron locally (my forum post) as workaround I tried to start use cron remotely.I tried several approaches according to documentation:1) POP3/IMAP Setting Guide: EXTERNAL TRIGGERING USING WGET""According to this instruction I'm getting nothing... I see in access logs that cron.php is requested with proper API key but mails are not fetched...EMail (GMail) activity log doesn't show any activity.And actually I do not understand how this instruction can work as /api/cron.php contains the following check:if (!osTicket:())    die('cron.php only supports local cron calls - use http -> api/tasks/cron');2) Cron Job TutorialAccording to that instruction with changing the scripts/rcron.php I'm getting the error "File not found".Also I met information in the net that this method (rcron) is deprecated and was removed from framework.So, what is the proper way to install Remote Cron?Thanks in advance!

If you cannot use cron or windows taskscheduler to run cron.php locally (on the server) then you have to use rcron.php. rcron.php is included in the download archive in the scripts folder.  It requires that you edit it to make it work, and upload it into your web tree.Your other post looks like you need to change your php.ini configuration to allow more memory to PHP. .  You would do this by editing your php.ini. If your cron.php file really only contains if (!osTicket:())    die('cron.php only supports local cron calls - use http -> api/tasks/cron');Then you would appear to have an incomplete cron.php.Using rcron:1. edit rcron.php to add the API key and customize the url.2. upload the rcron.php to a directory or your choice - I recommend creating

unique/ramdom name somewhere on the web server path or simply rename

rcron.php to a name of your choice.3. in your host panel or using a 3rd part cron tool create a cron entry to point to the rcron.php (based on where you put it)

    Thanks for response!I solved the root case by changing the hosting provider! Now everything works fine! )

      6 years later

      AndrewGr Please help me to setup my cron ! because i dont receive a ticket ! the fetching mail work only if agent is online. ntozier

          Their solution was to change service providers.

          This thread is 6 years old.
          Killing zombie thread with a head shot.

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