ntozier Hello, I have fixed everything but so far it does not work! Can you help me please

    imranbot Now I would like to know should I download os-ticket directly from its official website?

    You used some third party installer to install the software. We have no means of know what they did (if anything) to the product. I always recommend that people install themselves.

    Yes you would either need to contact the installer about where the missing file is, or download the distribution archive to get the file.

        ntozier I downloaded os-ticket from their official website! more than five times but I have not found satisfaction.I personalized all my emails but it doesn't work! while when I do free hosting on supportsystem.com all the mails are working.for example: helpdemo.supportsystem.com the bottom when I configure my IMAP and SMTP servers it works normally.but if I go back to my site to try it I realize nothing works! and when I activate the Cron! this only works if an agent is still online.I can't stay sleepless to check the emails anyway. so please help me even if it pays i can pay

          You downloaded the archive files from osticket.com, took the rcron.php file out of the archive, installed it on your system, edited it for your use, and setup a third party remote cron schedule?

            ntozier Thanks I tried and it works. now how to customize the email templates in several languages. i.e. if we create a ticket in English the email will be sent to him in English and if he created in Arabic the email you will be sent in Arabic

              Go to Admin panel -> Emails -> Templates
              Click Add New Template.
              name it.
              Select the language.
              Click Add Template.

              This should create a template for that language.
              You can then customize said template however you want.

                ntozier Thank you ! how to remove the default signature which is at the foot of the page! copyright signature powered by Os-ticket! I would like to delete that! how to proceed thanks

                  You can alter your email templates however you want.

                  go to Admin panel -> Emails -> Templates
                  Click on the template that you want to alter.
                  Click on each template and edit them.

                    ntozier I'm not talking about email templates but I'm talking about the signature at the foot of the page.
                    and why the cron files are automatically created on my server! Whenever if the cron task is executed it automatically creates files like this (cron.1, cron.5 and so on in my ftp server) please how to fix this situation thank you

                        imranbot 'm not talking about email templates but I'm talking about the signature at the foot of the page.

                        Client side UI
                        /include/client/footer.inc.php

                        Agent side UI
                        /include/staff/footer.inc.php

                        imranbot and why the cron files are automatically created on my server! Whenever if the cron task is executed it automatically creates files like this (cron.1, cron.5 and so on in my ftp server) please how to fix this situation thank you

                        The stock cron.php does not create files.

                        So either your scheduler is set to dump results to a file, or you have something else going on and should ask your host.

                              ntozier I don't see where I need to replace the footer logo! I would like to replace the logo of Os-ticket which is at the foot of

                                The client side is on line 6.
                                The agent side does not have an image in the footer.

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