19 days later

jlinkson It's a nice theme at a good price but i don't like something in the admin interface.
OsTicket allow to see open ticket but also answered ticket just giving up to open with the mouse.
Your theme doesn't have this for find answered ticket and have it speared from open tickets. You need use the advanced search but is not easy and quick. Good Theme but i suggest to improve this.

Edit: found, answered ticket can be find in the top blu bar under ticket menù. So no issues 🙂

    2 months later

    jlinkson please check email and reply pleasee, download limited 5 times

    thanks

      10 days later

      Download limit updated. Please use the downloads for the new version releases.

        2 months later

        jlinkson I purchased the Client and Staff side themes.

        I now have an issue on the scp with date picker on new tasks. (I checked on your demo, the issue is present there as well. The date picker does work with new tickets though.)

        I did complete your contact us page but have not received anything via email.

        What is the average response time for support?

          @jlinkson Another issue is the Warning/Danger bar which notifies you of ticket locks.

          It pops up but as soon as you mouse over it or start scrolling, t is hidden behind the other bar and you cant access it.

          Here is the popup.

          Here it is hidden.

          You would probably want to contact the theme author directly for your support issues.

          I have sent the dev my requests vie their website but figured I might have some luck If I post it here and mention @jlinkson as other people have been helped by posting on the Forum.

          I wanted to make sure that you already reached out to them as some people are lazy when it comes to looking for answers. 🙂

          Cool. I opened two requests with them as its two separate issues.

          I have looked in the files and fixed some minor stuff like our logo does not fit in well on the Client theme , some colors and wording but this issue is a out of my wheelhouse. 😅

            7 days later

            @jlinkson Thank you for your response.

            I did log two tickets on your website as well.

            You will see the two issues I am facing are these two:

            While changing the colors and text, did you adjust html? Can you please send me your url? Let me check and send you the update.

              christiaanlouw so the two things are 1. The date picker when opening a new task and 2. The warning/ danger bar get hidden behind the new top menu of your theme. Other then that the theme is good.

                  Please email me your Public IP on the ticket so I can allow it through the firewall.