[resolved] osTicket Responsive Theme: Page 3

[resolved] osTicket Responsive Theme

jlinkson

Download limit updated. Please use the downloads for the new version releases.

christiaanlouw

jlinkson I purchased the Client and Staff side themes.

I now have an issue on the scp with date picker on new tasks. (I checked on your demo, the issue is present there as well. The date picker does work with new tickets though.)

I did complete your contact us page but have not received anything via email.

What is the average response time for support?

christiaanlouw

@jlinkson Another issue is the Warning/Danger bar which notifies you of ticket locks.

It pops up but as soon as you mouse over it or start scrolling, t is hidden behind the other bar and you cant access it.

Here is the popup.

Here it is hidden.

ntozier

You would probably want to contact the theme author directly for your support issues.

christiaanlouw

I have sent the dev my requests vie their website but figured I might have some luck If I post it here and mention @jlinkson as other people have been helped by posting on the Forum.

ntozier

I wanted to make sure that you already reached out to them as some people are lazy when it comes to looking for answers. 🙂

christiaanlouw

Cool. I opened two requests with them as its two separate issues.

I have looked in the files and fixed some minor stuff like our logo does not fit in well on the Client theme , some colors and wording but this issue is a out of my wheelhouse. 😅

jlinkson

christiaanlouw Can you able to change the text? If not, please let me know.

christiaanlouw

@jlinkson Thank you for your response.

I did log two tickets on your website as well.

You will see the two issues I am facing are these two:

jlinkson

While changing the colors and text, did you adjust html? Can you please send me your url? Let me check and send you the update.

christiaanlouw

jlinkson I did change the html but I confirmed these issues with the default theme as well as on your own demo site.

christiaanlouw

christiaanlouw so the two things are 1. The date picker when opening a new task and 2. The warning/ danger bar get hidden behind the new top menu of your theme. Other then that the theme is good.

jlinkson

christiaanlouw Sure. Can you please send your osticket url at https://www.osticketresponsivetheme.com/contact/support. I will send you the update.

christiaanlouw

I have sent you the url as requested.

jlinkson

christiaanlouw Thanks. But the url is not reachable. Can you please check?

christiaanlouw

Please email me your Public IP on the ticket so I can allow it through the firewall.

jlinkson

I have sent you the IP as requested.

christiaanlouw

You can check now. Is there another way we can communicate? Pleas let me know on email.

christiaanlouw

Thanks @jlinkson for resolving my queries. Everything looks to be working now.

jlinkson

osTicket Core, v1.14.2 supported responsive theme released. Please visit
Front end themes : https://www.osticketresponsivetheme.com/osticket-theme-ostone
https://www.osticketresponsivetheme.com/osticket-theme-osttwo
Staff theme : https://www.osticketresponsivetheme.com/osticket-responsive-staff-theme

« Previous Page