You would probably want to contact the theme author directly for your support issues.
I have sent the dev my requests vie their website but figured I might have some luck If I post it here and mention @jlinkson as other people have been helped by posting on the Forum.
I wanted to make sure that you already reached out to them as some people are lazy when it comes to looking for answers. 🙂
Cool. I opened two requests with them as its two separate issues.
I have looked in the files and fixed some minor stuff like our logo does not fit in well on the Client theme , some colors and wording but this issue is a out of my wheelhouse. 😅
christiaanlouw Can you able to change the text? If not, please let me know.
@jlinkson Thank you for your response.
I did log two tickets on your website as well.
You will see the two issues I am facing are these two:
While changing the colors and text, did you adjust html? Can you please send me your url? Let me check and send you the update.
jlinkson I did change the html but I confirmed these issues with the default theme as well as on your own demo site.
christiaanlouw so the two things are 1. The date picker when opening a new task and 2. The warning/ danger bar get hidden behind the new top menu of your theme. Other then that the theme is good.
christiaanlouw Sure. Can you please send your osticket url at https://www.osticketresponsivetheme.com/contact/support. I will send you the update.
I have sent you the url as requested.
christiaanlouw Thanks. But the url is not reachable. Can you please check?
Please email me your Public IP on the ticket so I can allow it through the firewall.
I have sent you the IP as requested.
You can check now. Is there another way we can communicate? Pleas let me know on email.
Thanks @jlinkson for resolving my queries. Everything looks to be working now.
osTicket Core, v1.14.2 supported responsive theme released. Please visit Front end themes : https://www.osticketresponsivetheme.com/osticket-theme-ostone https://www.osticketresponsivetheme.com/osticket-theme-osttwo Staff theme : https://www.osticketresponsivetheme.com/osticket-responsive-staff-theme
Knowledgebase is not enabled. Can you please hlep me to enable it?
go to: Admin panel -> Settings -> Knowledgebase tick the check box for "Enable Knowledge Base". Click Save Changes.
Thank you for the help. All working fine. 🙂
