There isn't an "upgrade" process unless there are changes to the database structure.

There are no DB changes between 1.9.12 and 1.9.15 so the upgrader would not have run,

Thank you to you both. It's great to hear I didn't miss something! :)

6 days later

Unfortunately upgrading to 1.9.15 did not fix this issue; we had three emails the past two days that were moved to "Processed" folder but no ticket was ever created for it. I'm getting desperate to resolve this. What other information can I provide to make this easier to troubleshoot?Thank you

Could you DM me a copy of the whole raw email (including the body and such)? That way we can fully test this issue?

Kevin, Email sent off to you. Let me know if you need anything else. Thank you!

I'll follow up with him and make sure that he got them.

6 months later

This problem has come back up again multiple times this week. Can we start this conversation back up and see if we can resolve?

    a year later

    Hi All,

    I know this is an old thread, I was just wondering if there was a resolution to the issue "some emails not creating tickets". Based on the thread, I seem to experiencing the same issue.

    Thanks!

      MattHamel
      Are you still running v.1.9.15? You should upgrade to v.1.10.4
      give updated info on your environment

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