I've sucsessfully upgraded to 1.9.15 (I think). After copying the files over (and replacing) then changing config.php to ostconfig.php, I relaunched the SCP site and logged in but it never went through any kind of "ready to upgrade" thing, it just took me directly to the main tickets page. I looked in Settings>System and it says we're on 1.9.15 now.I'll follow up if we still have this problem.
There isn't an "upgrade" process unless there are changes to the database structure.
There are no DB changes between 1.9.12 and 1.9.15 so the upgrader would not have run,
Thank you to you both. It's great to hear I didn't miss something! :)
Unfortunately upgrading to 1.9.15 did not fix this issue; we had three emails the past two days that were moved to "Processed" folder but no ticket was ever created for it. I'm getting desperate to resolve this. What other information can I provide to make this easier to troubleshoot?Thank you
Could you DM me a copy of the whole raw email (including the body and such)? That way we can fully test this issue?
Kevin, Email sent off to you. Let me know if you need anything else. Thank you!
I'll follow up with him and make sure that he got them.
This problem has come back up again multiple times this week. Can we start this conversation back up and see if we can resolve?
Hi All,
I know this is an old thread, I was just wondering if there was a resolution to the issue "some emails not creating tickets". Based on the thread, I seem to experiencing the same issue.
Thanks!
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