Here's the second: (no ticket)Received: from CY4PR15MB1927.namprd15.prod.outlook.com (10.174.54.148) by BN6PR15MB1924.namprd15.prod.outlook.com (10.174.239.148) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.1005.10 via Mailbox Transport; Thu, 30 Mar 2017 00 +0000Received: from BLUPR15CA0016.namprd15.prod.outlook.com (10.163.78.26) by CY4PR15MB1927.namprd15.prod.outlook.com (10.174.54.148) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.991.14; Thu, 30 Mar 2017 00 +0000Received: from SN1NAM02FT012.eop-nam02.prod.protection.outlook.com (2a01:) by BLUPR15CA0016.outlook.office365.com (2a01:) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.1005.10 via Frontend Transport; Thu, 30 Mar 2017 00 +0000Authentication-Results: spf=pass (sender IP is 23.96.243.78) smtp.mailfrom=MYBUSINESS.com; MYBUSINESS.com; dkim=none (message not signed) header.d=none;MYBUSINESS.com; dmarc=bestguesspass action=none header.from=MYBUSINESS.com;Received-SPF: Pass (protection.outlook.com: domain of MYBUSINESS.com designates 23.96.243.78 as permitted sender) receiver=protection.outlook.com; client-ip=23.96.243.78; helo=us-emailsignatures-cloud.codetwo.com;Received: from us-emailsignatures-cloud.codetwo.com (23.96.243.78) by SN1NAM02FT012.mail.protection.outlook.com (10.152.72.95) with Microsoft SMTP Server (version=TLS1_0, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P384) id 15.1.1005.5 via Frontend Transport; Thu, 30 Mar 2017 00 +0000Received:

from NAM02-SN1-obe.outbound.protection.outlook.com (216.32.180.17) by

us-emailsignatures-cloud.codetwo.com with CodeTwo SMTP Server (TLS) via

SMTP; Thu, 30 Mar 2017 00 +0000Received: from BLUPR15CA0062.namprd15.prod.outlook.com (10.162.95.158) by BN6PR15MB1922.namprd15.prod.outlook.com (10.174.239.146) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.1005.10; Thu, 30 Mar 2017 00 +0000Received: from BL2NAM02FT011.eop-nam02.prod.protection.outlook.com (2a01:) by BLUPR15CA0062.outlook.office365.com (2a01:) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.1.1005.10 via Frontend Transport; Thu, 30 Mar 2017 00 +0000Authentication-Results: spf=pass (sender IP is 67.51.47.90) smtp.mailfrom=MYBUSINESS.com; MYBUSINESS.com; dkim=none (message not signed) header.d=none;MYBUSINESS.com; dmarc=bestguesspass action=none header.from=MYBUSINESS.com;Received-SPF: Pass (protection.outlook.com: domain of MYBUSINESS.com designates 67.51.47.90 as permitted sender) receiver=protection.outlook.com; client-ip=67.51.47.90; helo=sharepointserver.MYBUSINESS.com;Received: from sharepointserver.MYBUSINESS.com (67.51.47.90) by BL2NAM02FT011.mail.protection.outlook.com (10.152.77.5) with Microsoft SMTP Server id 15.1.1005.5 via Frontend Transport; Thu, 30 Mar 2017 00 +0000Received:

from sharepointserver.MYBUSINESS.com () by

sharepointserver.MYBUSINESS.com with Microsoft SMTPSVC(7.5.7601.17514);     Wed, 29 Mar 2017 17 -0700Date: Wed, 29 Mar 2017 17 -0700To: <osticketmailbox@MYBUSINESS.com>CC: <copytoanother@MYBUSINESS.com>Content-Transfer-Encoding: quoted-printableFrom: =?utf-8?B?SVQgRGVwdA==?= <SharePoint@MYBUSINESS.com>Content-Type: text/html; charset="utf-8"Subject: New Email Account: Mike SmithMIME-Version: 1.0Reply-To: <itdept@MYBUSINESS.com>X-Mailer: Microsoft SharePoint Foundation 2010Return-Path: fromoursharepoint@MYBUSINESS.comMessage-ID: <sharepointserveroZolmRBaYFku0000003b@sharepointserver.MYBUSINESS.com>X-OriginalArrivalTime: 30 Mar 2017 00.0412 (UTC) FILETIME=X-EOPAttributedMessage: 1X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN6PR15MB1922X-OrganizationHeadersPreserved: BN6PR15MB1922.namprd15.prod.outlook.comX-MS-Exchange-Organization-Network-Message-Id: b47eb378-f30d-421e-ad1b-08d47705898fX-MS-Exchange-Organization-MessageDirectionality: OriginatingX-MS-Exchange-Transport-CrossTenantHeadersStripped: SN1NAM02FT012.eop-nam02.prod.protection.outlook.com-MS-Exchange-Organization-AVStamp-Service: 1.0X-MS-Exchange-Organization-SCL: -1X-MS-Exchange-CrossTenant-OriginalArrivalTime: 30 Mar 2017 00.0165 (UTC)X-MS-Exchange-CrossTenant-Id: 62936667-2d13-4f8e-b3e8-fb82f39b57bfX-MS-Exchange-CrossTenant-OriginalAttributedTenantConnectingIp:

TenantId=62936667-2d13-4f8e-b3e8-fb82f39b57bf;Ip=;Helo=X-MS-Exchange-CrossTenant-FromEntityHeader: HybridOnPremX-MS-Exchange-Transport-CrossTenantHeadersStamped: CY4PR15MB1927X-MS-Exchange-Organization-AuthSource: SN1NAM02FT012.eop-nam02.prod.protection.outlook.comX-MS-Exchange-Organization-AuthAs: AnonymousX-OriginatorOrg: MYBUSINESS.comX-MS-Exchange-Transport-EndToEndLatency: 00.2433541

I've sucsessfully upgraded to 1.9.15 (I think). After copying the files over (and replacing) then changing config.php to ostconfig.php, I relaunched the SCP site and logged in but it never went through any kind of "ready to upgrade" thing, it just took me directly to the main tickets page. I looked in Settings>System and it says we're on 1.9.15 now.I'll follow up if we still have this problem.

Thank you to you both. It's great to hear I didn't miss something! :)

Unfortunately upgrading to 1.9.15 did not fix this issue; we had three emails the past two days that were moved to "Processed" folder but no ticket was ever created for it. I'm getting desperate to resolve this. What other information can I provide to make this easier to troubleshoot?Thank you

Kevin, Email sent off to you. Let me know if you need anything else. Thank you!

This problem has come back up again multiple times this week. Can we start this conversation back up and see if we can resolve?