Error with Amazon S3 Attachment Setup

rsclmumbai

Server Information
osTicket Version v1.16.6 (30ef1cc) — Up to date
Web Server Software Apache/2.4.53 (Rocky Linux) OpenSSL/3.0.1
MySQL Version 10.10.3
PHP Version 8.1.17

I've been using the Plugin "Store Attachment on File System" successfully.
I'm try to install & use the Amazon S3 Plugni.
I copied the .phar file in the folder and when I tried to EABLE it, I encountered the following error:

tail -f /var/log/php-fpm/www-error.log [21-May-2023 17:18:25 UTC] PHP Fatal error: Uncaught Error: Non-static method S3StoragePluginConfig::translate() cannot be called statically in phar:///var/www/html/OST-Jobs-New/include/plugins/storage-fs.phar/storage.php:138 Stack trace: #0 /var/www/html/OST-Jobs-New/include/class.plugin.php(147): FsStoragePlugin->bootstrap() #1 /var/www/html/OST-Jobs-New/include/class.osticket.php(676): PluginManager->bootstrap() #2 /var/www/html/OST-Jobs-New/main.inc.php(34): osTicket::start() #3 /var/www/html/OST-Jobs-New/scp/staff.inc.php(20): require_once('...') #4 /var/www/html/OST-Jobs-New/scp/admin.inc.php(16): require_once('...') #5 /var/www/html/OST-Jobs-New/scp/plugins.php(2): require('...') #6 {main} thrown in phar:///var/www/html/OST-Jobs-New/include/plugins/storage-fs.phar/storage.php on line 138

What did I miss and how can I fix this?

Thanks

rsclmumbai

jasikamiles Thanks. Let me try this and get back with an update.

ntozier

Any update on this?

rsclmumbai

I'm waiting for the weekend to try. Its an active setup with emails tricking in all the time, so I just don't want to mess up any thing during weekday.

Thanks

rsclmumbai

jasikamiles @ntozier

"To resolve the issue, you will need to upgrade the Store Attachment on File System Plugin to the same version as the Amazon S3 Plugin"

To upgrade my "Store Attachment on File System" plugin to the latest version, should I just
(a) replace the .phar file on the server with the latest version?
OR
(b) disable plugin, replace file, enable plugin
OR
(c) Is there another recommended approach?

Thanks

KevinTheJedi

rsclmumbai

Option A is the recommended way. Just make sure you restart the webserver (Apache/LiteSpeed/IIS) and PHP-FPM (if you’re running it) to clear any file cache. PHARs are heavily cached server-side so make sure all cache is cleared to ensure the new PHAR is being loaded.

Cheers.

KevinTheJedi

rsclmumbai

Also, just to clear up any confusion, the issue from your OP is it seems the build of S3 plugin you were attempting to use was not up-to-date so it was incompatible with PHP 8.1. With this in mind, you just need to download the latest build of the S3 plugin relevant to your osTicket version (1.16.x) from our website and try installing that instead.

Cheers.

rsclmumbai

Thanks KevinTheJedi

rsclmumbai

KevinTheJedi I downloaded the S3 plugin just last week from your website, so I'm assuming its the latest. Anyway to double check?

rsclmumbai

I have downloaded both the plugin again just now. I will upload them tomorrow and update you on how it goes.
Thanks

KevinTheJedi

rsclmumbai

There's no way to tell unless you install it to see the version.

Cheers.

rsclmumbai

KevinTheJedi @ntozier

I downloaded both the plugins from your website today - storage-fs.phar, storage-s3.phar0
Uploaded both the plugins to the server.
Restarted Apache & PHP-FPM
As soon as I refresh my browser with OSTicket > Admin Panel, I get the same error:

[28-May-2023 04:18:38 UTC] PHP Fatal error: Uncaught Error: Non-static method S3StoragePluginConfig::translate() cannot be called statically in phar:///var/www/html/OST-Jobs-New/include/plugins/storage-fs.phar/storage.php:138 Stack trace: #0 /var/www/html/OST-Jobs-New/include/class.plugin.php(147): FsStoragePlugin->bootstrap() #1 /var/www/html/OST-Jobs-New/include/class.osticket.php(676): PluginManager->bootstrap() #2 /var/www/html/OST-Jobs-New/main.inc.php(34): osTicket::start() #3 /var/www/html/OST-Jobs-New/scp/staff.inc.php(20): require_once('...') #4 /var/www/html/OST-Jobs-New/scp/logout.php(17): require('...') #5 {main} thrown in phar:///var/www/html/OST-Jobs-New/include/plugins/storage-fs.phar/storage.php on line 138

How should I fix this? Please help.

Thanks

KevinTheJedi

rsclmumbai

What version of osTicket do you have?

Cheers.

rsclmumbai

KevinTheJedi
Server Information
osTicket Version v1.16.6 (30ef1cc) — Up to date
Web Server Software Apache/2.4.53 (Rocky Linux) OpenSSL/3.0.1
MySQL Version 10.10.3
PHP Version 8.1.17

I have renamed the S3 phar file so that users do not face any issues

Thanks

KevinTheJedi

rsclmumbai

To me it seems like one of the plugins is not built for 1.16.x. Are you certain you chose v1.16.6 as the core version before selecting the plugins for download? If so it seems like maybe the site is serving one of the wrong versions of the plugins.

Cheers.

rsclmumbai

KevinTheJedi

There are only 2 .phar files in the folder.
I have downloaded both the files today.
Can you confirm if the checksum I have mentioned matches with the checksum of the file on your server?

[root@cloud4 plugins]# ll total 24176 -rw-r--r-- 1 root root 5551 Mar 24 23:49 storage-fs.phar -rw-r--r-- 1 root root 24741977 Mar 24 23:49 storage-s3.phar0 -rw-r--r-- 1 root root 1194 Mar 8 19:48 updates.pem [root@cloud4 plugins]# cksum storage-s3.phar0 4065182607 24741977 storage-s3.phar0 [root@cloud4 plugins]#

NOTE: Basis your email, I decided the download the whole v1.16.6 package again & upload only the *.phar files from the plugin folder but the download is broken it seems.
The download does not start automatically.
Clicking the redownload button is also not downloading the file.
I tried Chrome, Firefox, Firefox private mode & Edge.

Thanks.

KevinTheJedi

rsclmumbai

You have to wait for the package to build and then push to the browser for download. Other times if it’s taking too long, try refreshing the page and try again.

Cheers.

rsclmumbai

KevinTheJedi I waited for about 5 min, not longer than that that. Not sure if it can take more than 5 minutes.

KevinTheJedi

rsclmumbai

It only took a couple of seconds for me..

Cheers.

rsclmumbai

KevinTheJedi This time it worked for me as well & it was instant. Not sure why it did not work previously.

I downloaded the zip file, extracted & uploaded just the 2 .phar files.
Restarted httpd & php-fpm & refreshed OSTicket page & I see "HTTP ERROR 500"
renamed storage-s3.phar to storage-s3.phar0
Refreshed & OSticklet shows the list page fine.

🙁

KevinTheJedi

rsclmumbai

Like I said above it may be the packager serving an incorrect version of one of the plugins. I will try to look into this on Tuesday.

Cheers.

KevinTheJedi

rsclmumbai

Try this and see:

https://github.com/osTicket/osTicket/pull/6544

After applying the above the plugins (downloaded from our website for v1.16.6) can both be installed, configured, and enabled.

Cheers.

KevinTheJedi

rsclmumbai

I updated the pull so if you already made the changes refresh the pull request and make the new changes please.

Cheers.