Active Directory User Authentication Doesn't Work - Agents Do..?: Page 5

Active Directory User Authentication Doesn't Work - Agents Do..?

KevinTheJedi

No, you'll need to add debug statements in the code yourself. It does sound like the new plugin is not loading for some reason. Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors on User login.

Cheers.

soiledhalo

KevinTheJedi Thanks much. Like @eagletech, none of my logs show any related errors.
I'll look into downgrading my PHP version from 8.1.19 to 8.1.17. If that doesn't work, we will have to put the install on pause. What's weird is that agent accounts that use LDAP are fine, it's just the users that do not work.

KevinTheJedi

soiledhalo

Yes, and this is due to the user ldap auth code not accounting for latest PHP 8.1 changes which is addressed in the custom build of the plugin I linked above. Here is the relevant pull that's included in the custom build of the plugin:

https://github.com/osTicket/osTicket-plugins/pull/271

Cheers.

soiledhalo

KevinTheJedi I downgraded to PHP 8.0.28, rebooted the system and ensured that everything else on my machine works (they do). When I tried to login a user, I still got access denied. On a whim, I removed, your plugin, deleted the configuration, restarted the server, and then added the original plugin - now it works. Guess we will stay on PHP 8.0 for a while. Thanks for your assistance, I appreciate it.

GenApophis01

Hi, quick question, is there a solution i.e. a new release on the horizon for the LDAP Plugin???
i would lie to use it but i can't downbgrade to a lower php version.

KevinTheJedi

GenApophis01

Of course. New builds are made on new core releases.

Cheers.

GenApophis01

Can you give an estimated date by when that will be?

KevinTheJedi

GenApophis01

Next week some time.

Cheers.

GenApophis01

Hi, just a quick question, is the AD Plugin Updated jet?

KevinTheJedi

GenApophis01 yea

ipsieker

KevinTheJedi I hope, it's OK to reopen this thread here.
I have the same problem: agents can log in via LDAP, clients can't.

Here are the specs of server:

LDAP plugin version is 0.6.2p8

What I did so far is extracting the phar as you described above and set some error_log statements in the file authentication.php.
So I found out, that the function authenticate in the class ClientLDAPAuthentication is never called. So the client login fails.

Any Ideas?

Cheers Bjoern

KevinTheJedi

ipsieker

See here:

https://forum.osticket.com/d/105097-ldap-working-only-for-agents/2

Cheers.

« Previous Page