soiledhalo

Clear the cache/cookies and retest. Have them try a different browser/device. Make sure you restart the webserver and PHP-FPM (if you're running it) to clear any file cache. If you use a shared host ask them if there is anything else you need to do to clear any file cache. Most of the time PHARs are heavily cached so even if you replace the PHAR file it will still serve the cached version.

Other than that look into your logs on the AD server to see if their authentication attempts are actually going through and if they are successful or not.

Cheers.

      KevinTheJedi To confirm, I deleted the file and restarted the server before replacing it. I manage the server so I have full access. I see in Event Viewer the successful LDAP authentication on the AD server "An account was successfully logged on."
      Will continue to read, but I'm unsure on what else I can do. Is there a way to run OSTicket or the Plugin in a debug mode?

          soiledhalo

          No, you'll need to add debug statements in the code yourself. It does sound like the new plugin is not loading for some reason. Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors on User login.

          Cheers.

              KevinTheJedi Thanks much. Like @eagletech, none of my logs show any related errors.
              I'll look into downgrading my PHP version from 8.1.19 to 8.1.17. If that doesn't work, we will have to put the install on pause. What's weird is that agent accounts that use LDAP are fine, it's just the users that do not work.

                  KevinTheJedi I downgraded to PHP 8.0.28, rebooted the system and ensured that everything else on my machine works (they do). When I tried to login a user, I still got access denied. On a whim, I removed, your plugin, deleted the configuration, restarted the server, and then added the original plugin - now it works. Guess we will stay on PHP 8.0 for a while. Thanks for your assistance, I appreciate it.

                    14 days later

                    Hi, quick question, is there a solution i.e. a new release on the horizon for the LDAP Plugin???
                    i would lie to use it but i can't downbgrade to a lower php version.

                      11 days later
                      a year later

                      KevinTheJedi I hope, it's OK to reopen this thread here.
                      I have the same problem: agents can log in via LDAP, clients can't.

                      Here are the specs of server:

                      LDAP plugin version is 0.6.2p8

                      What I did so far is extracting the phar as you described above and set some error_log statements in the file authentication.php.
                      So I found out, that the function authenticate in the class ClientLDAPAuthentication is never called. So the client login fails.

                      Any Ideas?

                      Cheers Bjoern

                          6 months later

                          KevinTheJedi

                          Hello

                          The synchronization with AD did work, I just needed to enter the email address for each user, but now every time I make a change to the user in AD it does not synchronize with the osticket and vice versa. Is there a solution for this or does it take a long time to apply?

                              bateman

                              No, we do not have directory sync at this time. It's just a simple one-way authentication feature.

                              Cheers.

                                  KevinTheJedi

                                  Thanks, check the Multi Ldap that you are reading in previous threads, will it currently work?

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