Attached files on ticket are not being sent via email

mau792

Good Day,
updated to 1.17 and everything looks fine except for the attachments not being sent our to the user. When an agent is posting an answer in a ticket with some attachment, the email is being sent our without attachments. Attachment is downloadable in the ticket, so the handling of the attachment is okay.

Also if I put a picture in the plain text of the answer, the email sent to the user is not having the image displayed correctly:

Email are being sent via SMTP, if I switch to PHP Mailer there is no difference.

When I disable RTF/HTML email in the main system settings, I'm getting Mailer Error (SPAM detected) - header issue already debugged in other threads.

Thanks

KevinTheJedi

mau792

Look at my response on a similar thread:

https://forum.osticket.com/d/101446-images-broke-in-body-text/2

Also you have not provided enough system information. Screenshots of Admin Panel > Dashboard > Information is always helpful.

Cheers.

Kazuk

mau792

I'm having the same problem when I send something as an attachment it doesn't reach the user

BrunoLopes

I'm having the same issue.

Any attachments and pictures in the ticket response are having issues.
I'm using OAuth2 - Microsoft if that helps.
No Errors in PHP.ini or system logs in osticket.

mau792

KevinTheJedi
Thank you Kevin.

I'm more concerned about attachments not being send out rather than images in the text.
Here the config:

Tried with 2 different SMTP server, basic auth, infomaniak.com and hostpoint.ch.

Small images in the text, jpg or png, 8/10kb.

Of course the flag in the mail settings is ticked on sent out attachments with post reply.

It was previously working with osticket 1.14, upgraded and no more working.

Thanks

Maurizio

rerasmus

I'm experiencing the same problem. In a ticket reply I've added inline images by using the image button as well as copy-and-paste the image. I've tested with both PNG (8.56KB) and JPG (9.99KB). Attachments, XLSX (107KB), are also not being delivered. The same with DOCX files.
I'm using the latest version of Microsoft Edge on Windows 11 and Outlook 365 as my email client.
Email SMTP is using Microsoft 365 with Basic Authentication.

leo425

Hey guys,

did anyone find a solution?

ntozier

Did you look at this:
https://forum.osticket.com/d/101446-images-broke-in-body-text/2

leo425

Hello! ntozier

Yes, I replied in the ticket.

Jon_B

ntozier

I have looked at this thread too, I don't see any solution in that thread.

We are also having the same issue with RC3, and attachments not being sent through.

Any luck with reproducing this issue guys?

mau792

Jon_B
Not yet, but I noticed that sometimes the headers are broken or duplicated, I guess it is all related, same issue. There are multiple thread on these topics.

rcalderon

Has anyone been able to get this working? we upgraded from 1.10 to 1.7rc3 a few days ago. It was working ok on 1.10 and now not working with 1.17. we tried SMTP and no luck so far.

KevinTheJedi

rcalderon

Stable v1.17 has been released today as well as the latest build of the OAuth2 plugin. I’m sure you’ll definitely have better luck with these updates.

Cheers.

mau792

KevinTheJedi
Thanks, attachments are now working, however it looks like the issue with duplicated header is still there. I'm opening a new 3d on this topic.