Images broke in body text

leo425

Hello how are you ? I'm having difficulty with the images in the body text, when I send a response in a ticket to outlook the following error appears:

But when I send the reply to an email from Gmail, it goes normally.

This is the information we are using.[upl-image-preview

KevinTheJedi

leo425

What type of image and what size?
What mail provider are you using for the system email sending the reply from the helpdesk? (Gmail, Outlook, etc.)
How do you have that system email's SMTP setup? (OAuth2, Basic Authentication, etc.)
What are the exact steps to replicate the issue?

Once we get more details we can attempt to replicate.

Cheers.

mau792

KevinTheJedi
Thank you Kevin.

I'm more concerned about attachments not being send out rather than images in the text.
Here the config:

Tried with 2 different SMTP server, basic auth, infomaniak.com and hostpoint.ch.

Small images in the text, jpg or png, 8/10kb.

Of course the flag in the mail settings is ticked on sent out attachments with post reply.

It was previously working with osticket 1.14, upgraded and no more working.

Thanks

Maurizio

rerasmus

I'm experiencing the same problem. In a ticket reply I've added inline images by using the image button as well as copy-and-paste the image. I've tested with both PNG (8.56KB) and JPG (9.99KB).
I'm using the latest version of Microsoft Edge on Windows 11 and Outlook 365 as my email client.
Email SMTP is using Microsoft 365 with Basic Authentication.

leo425

Hi, thanks for the reply!

We are using png images, with the size of 5.8kb
We are using outlook as system email.
Our SMTP configuration is OAuth2.

Here's an example where I'm sending a response to two types of email providers,

leonardo.amaral@magnetron.com.br --- Outlook how do I receive

leonardo.magnetron@gmail.com --- Gmail how do I receive

leo425

Guys...

I've also noticed now that it doesn't allow you to send any kind of attachment.

Jon_B

Same issue here on 1.17 RC3 - attachments are not being sent on the resulting email on ticket replies. Images embedded into the response are coming through broken too.

ntozier

@leo425
Can you post your mail settings?

@rerasmus
You should really start your own thread.
Your screen shots indicate that you have configured SMTp for o365.
Your screen shots also indicate that you are using PHP mail for your MTA (and not o365).
You screen shots also indicate that you are running Fetch on auto-cron, which is not recommended.
You have not indicated how you are storing the attachments (db, filesystem, other, etc.)

@Jon_B
Can you start your own thread and or update this one with your environment details and setup details?

leo425

ntozier
Of course

KevinTheJedi

@leo425 @Jon_B @rerasmus

Just wanted to update this thread and say the new RC4 addresses this issue. Inline images and attachments work correctly no matter what provider you send it to.

Cheers.