Hello how are you ? I'm having difficulty with the images in the body text, when I send a response in a ticket to outlook the following error appears:
But when I send the reply to an email from Gmail, it goes normally.
This is the information we are using.[upl-image-preview
Once we get more details we can attempt to replicate.
Cheers.
I'm experiencing the same problem. In a ticket reply I've added inline images by using the image button as well as copy-and-paste the image. I've tested with both PNG (8.56KB) and JPG (9.99KB).
I'm using the latest version of Microsoft Edge on Windows 11 and Outlook 365 as my email client.
Email SMTP is using Microsoft 365 with Basic Authentication.
Hi, thanks for the reply!
We are using png images, with the size of 5.8kb
We are using outlook as system email.
Our SMTP configuration is OAuth2.
Here's an example where I'm sending a response to two types of email providers,
leonardo.amaral@magnetron.com.br --- Outlook how do I receive
leonardo.magnetron@gmail.com --- Gmail how do I receive
Guys...
I've also noticed now that it doesn't allow you to send any kind of attachment.
Same issue here on 1.17 RC3 - attachments are not being sent on the resulting email on ticket replies. Images embedded into the response are coming through broken too.
@leo425
Can you post your mail settings?
@rerasmus
You should really start your own thread.
Your screen shots indicate that you have configured SMTp for o365.
Your screen shots also indicate that you are using PHP mail for your MTA (and not o365).
You screen shots also indicate that you are running Fetch on auto-cron, which is not recommended.
You have not indicated how you are storing the attachments (db, filesystem, other, etc.)
@Jon_B
Can you start your own thread and or update this one with your environment details and setup details?
