OSticket details:

Need help As Office365 team announces that IMAP+SSL, setting ended this OCT 22. Also found that GMAIl too, ended the 3rd party around May 22. Pls share, if new guide for email setting for OSticket using Office365.

9 days later


Is there a way to get things working with self signed certs for an intranet? This is a curl error I believe, I've tried to add the cert to the php.ini file, but I don't think that is the right location then.

    leonlongoria

    You can go to the link in the error and it should explain how to address the issue. cURL issues are typically easy to fix thankfully.

    Cheers.

      Hello... I followed all the instructions, and allow in the authorization window the account and permissions do not error for the Microsoft side. But in OST appears an "invalid client" error. I double checked the info, and even put a wrong client id for testing (and Microsoft windows show error " Application with identifier 'xxxxx-xxx-xxx-xxxx' was not found in the directory" so I'm sure the "client Identifier" is well...

      osTicket (v1.17-rc4) on centos 8

        lupo_gris

        Please post a screenshot of the OAuth2 information you are using. Please make sure to censor things like the client secret, client id, tenant id, etc.

        Cheers.

            lupo_gris

            I guess you didn't read the post I linked above with full instructions. Your Resource Details Endpoint is incorrect. You should be using the v2.0 outlook api url https://outlook.office.com/api/v2.0/me. Please make sure you download and install the latest build of the OAuth2 plugin from our website.

            Also, your scopes are wrong. You need to use the outlook scopes of offline_access https://outlook.office.com/Mail.ReadWrite.

            Cheers.

                BrunoLopes Did you manage to solve it? I tried with incognito, but I still get that Email Mismatch.
                To get that error, I log into a shared mailbox after it asks me to sign with an admin account to authorize the access to the organisation.

                  KevinTheJedi I made the changes, but still in "invalid client".. I download and reinstall the plugin with the same result

                  edit:
                  I made a fresh install, without de data of the old OST, and work... so something about the original OST is broken...

                      lupo_gris

                      Did you enable and consent to the needed scopes in your Azure App? Please go back to my linked guide and follow all the steps.

                      Cheers.

                          lupo_gris
                          These settings have worked for me

                          email Address Attribute part, you have different, based on your AD settings

                          Client Id: *
                          IdP Client / Application Identifier

                          Client Secret:
                          IdP Client Secret

                          Scopes: *
                          Comma or Space separated scopes depending on IdP requirements
                          offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send

                          Authorization Endpoint: *
                          Authorization URL
                          https://login.microsoftonline.com/common/oauth2/v2.0/authorize

                          Token Endpoint: *
                          Access Token URL
                          https://login.microsoftonline.com/common/oauth2/v2.0/token

                          Resource Details Endpoint: *
                          User Details URL
                          https://outlook.office.com/api/v2.0/me

                          Email Address Attribute: *
                          Please consult your provider docs for the correct attribute to use
                          emailAddress

                          Callback Endpoint: *
                          Redirect Uri
                          https://YourSupportTicketAddress.com/api/auth/oauth2

                            Our token expired and app won't fetch emails. So, app should have extra permissions in Azure App? Anyway, on SMTP configuration token is valid.

                            Update: After go to setting token and click on confirm, token refresh and valid but still main won't fetch emails form Inbox.

                              I tried with plugin version 0.3 and the redirect url does not work. it just redirects to the homepage when authenticating.
                              Version 0.5 does not open configuration, just a blank popup.
                              Any here with a working version?

                                sander4000
                                Check the network traffic with the developer tools (usually "F12"). Sometimes it shows you the error as soon as you got redirected.

                                  KevinTheJedi yes, all configuration are correct... in a fresh ost (without data) works perfectly... I made a pre version upgrade (1.14 - 1.16) and from 1.16 to 1.17 and the OST with data works.. thanks a lot for the help

                                    Is the scope of what is being worked on just generating the token? Is fetching and sending mail also implemented?

                                      leonlongoria

                                      Of course. We completely changed the package for mail from PEAR to Laminas-Mail which supports Modern Auth.

                                      Cheers.

                                        I must be missing something. I'm on 1.17rc4 and this is what I'm seeing: