Hello!

We've had this problem quite long now.
Some times we get support requests, which does have only "(empty)" there, where the message should be.
We have narrowed down the issue and it seems when the message is sent from Office 365 mail and message contains scandic letters such ö or ä (which are common in Finnish language) mail body comes empty.

I attach my example email in this post.

Delivered-To: eskolahdesmaki@gmail.com Received: by 2002:a05:6838:14aa:0:0:0:0 with SMTP id bz10csp1084905nkb; Thu, 10 Sep 2020 03:44:36 -0700 (PDT) X-Google-Smtp-Source: ABdhPJw4T2wXyfyt7guQZwi6fCh+nxDduMV57AW7EQ2nQ1ad/sp117g2kVbCLGictv7xQFkcTWZE X-Received: by 2002:a17:906:a1d8:: with SMTP id bx24mr7844405ejb.161.1599734676781; Thu, 10 Sep 2020 03:44:36 -0700 (PDT) ARC-Seal: i=2; a=rsa-sha256; t=1599734676; cv=pass; d=google.com; s=arc-20160816; b=rldRTcLjOiiqEO6i6vjeENfBxfa5GB0avUGyO1V3ZN45XcTc2q7fHFbDFgypbS9Gnk 1EvBU9LQt6IFb3Jglfs4Dbevk6qQTdrHsOLVE+AdNw9rgpvI7f9JeiKYyNoETqfzsinl CP4dlWHts6aVt7E8TZxnW5BsJ2yRBsL8JM0bQYxRZP6FHxN77DC5JndEt7fxc9hmdlbr t1TMy2tF/RS/pxWYKxy1V0vl9I6OSjdpmNntc7GUy3Pi/giPbpVtl26vbhXwnt5sf1fi YvpAM6ysrSqAmAUWLiEMCP8s5A1jzySJV1WVKp8p8RTG0AzCXiRc3KIR9hg1iofrkOG7 TxtQ== ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=mime-version:content-language:accept-language:message-id:date :thread-index:thread-topic:subject:to:from:dkim-signature; bh=5gZeqq1/jwev/KeiEbAKWvYAV2KpIIg6b5Ecyl9XuNE=; b=CIQ7ik+qPfIBaplim6P3oDyrJ4yORhtqBqyIss+Ut52XawCeW7q6Ok1fN/bppGZbs6 GifISMn9gNqAvdP3ixZoMkQh9tBtmYgc9fwCMU5fU89iPazK9KdWoeEux7FOdiXIpeL2 TQwydnEbcoKSgwVrd30yiuVolMgT8FtSEX6s6iheh9G4Ze/Qg59MYkqK6yblgdOTF5Qr s8YxPMTXiU2ZZkc4dEIqSfLmA06rkfRtUXdOHEh4k+l1lzxH9SB66tY6g0OV/Lwa8pO/ KMuYRjOyAPPQMVTEupOe1Ez9cGCpbE65BHSTDICl8mpVbD4CGWaovBnunkDtxgyTnJXk ZG4Q== ARC-Authentication-Results: i=2; mx.google.com; dkim=pass header.i=@ksamk.onmicrosoft.com header.s=selector2-ksamk-onmicrosoft-com header.b="oFJXyM/J"; arc=pass (i=1 spf=pass spfdomain=edu.xamk.fi dkim=pass dkdomain=edu.xamk.fi dmarc=pass fromdomain=edu.xamk.fi); spf=pass (google.com: domain of oesla006@edu.xamk.fi designates 40.107.7.85 as permitted sender) smtp.mailfrom=oesla006@edu.xamk.fi Return-Path: <oesla006@edu.xamk.fi> Received: from EUR04-HE1-obe.outbound.protection.outlook.com (mail-eopbgr70085.outbound.protection.outlook.com. [40.107.7.85]) by mx.google.com with ESMTPS id e3si3292772edr.606.2020.09.10.03.44.36 for <eskolahdesmaki@gmail.com> (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Thu, 10 Sep 2020 03:44:36 -0700 (PDT) Received-SPF: pass (google.com: domain of oesla006@edu.xamk.fi designates 40.107.7.85 as permitted sender) client-ip=40.107.7.85; Authentication-Results: mx.google.com; dkim=pass header.i=@ksamk.onmicrosoft.com header.s=selector2-ksamk-onmicrosoft-com header.b="oFJXyM/J"; arc=pass (i=1 spf=pass spfdomain=edu.xamk.fi dkim=pass dkdomain=edu.xamk.fi dmarc=pass fromdomain=edu.xamk.fi); spf=pass (google.com: domain of oesla006@edu.xamk.fi designates 40.107.7.85 as permitted sender) smtp.mailfrom=oesla006@edu.xamk.fi ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none; b=Cx7C6IuGg2JViQg6iui+vUVSJRpnZwlpz6PnZwV2Y+3/bPVG1XXL7X0P1ibLnq11P2M4d164R1svKmeuE3sI0t3x0x4xqBA40dLB5RAzdS9XVkjqPI5OrIUeuU83TgAhzr1Bn4GqJRkRirrTf9hCHApakEdWrJpCALWmDdo4qCeRNO6IMsjOil7zAltdGcp21Y5+pO0Ne4B0BjipVwelzSiuOv8rnNWikL4P57IyPWDq6X7AA+gLulz2HSRI8rE1VeL0hdYCRlrzHfLDEBJQoNNwTFbH6hnxSrvKYpYMJeOXOc0RauIAzZXXrwcQEKEZprQgULAdYasiUUVM4E20rg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com; s=arcselector9901; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck; bh=5gZeqq1/jwev/KeiEbAKWvYAV2KpIIg6b5Ecyl9XuNE=; b=mqxmjh6Yv9qVZCI6Xsk4Sfy7sJGL6CY5YitYQli1CeC//X5AmHogbcm1s7WGowy4TNUXIqAgexzON7ytVrSrsB7nVK7dzZqdUSUBUJVGKM3jEEsKxYI0DLYpgGy1fWYzX1x65PVn6bMwog4DRBCV7mSNT5ItXcfkW8JkiGjpu4HsACdoPbtY9rwjfvyXE18AfIWku7V8ubxj36cPqmr+Vsyya6Afa6MeJJEBEkv6kMrjlmhkIhZU/pN2ysGg/tBpgg4WtRhLMS+fF2gXfbvODJS6eHaI+aD8UqE57JHshkbjyTKqTpcH+aynVXCO8EojLXVtcmiXjmfAJAOd6z1hVw== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass smtp.mailfrom=edu.xamk.fi; dmarc=pass action=none header.from=edu.xamk.fi; dkim=pass header.d=edu.xamk.fi; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ksamk.onmicrosoft.com; s=selector2-ksamk-onmicrosoft-com; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck; bh=5gZeqq1/jwev/KeiEbAKWvYAV2KpIIg6b5Ecyl9XuNE=; b=oFJXyM/JcnBXrERzmnnTOgWFdveoVTLId+7k2n0q3YVjWzuLSOd0UGzCRcd/1f4dCh9mAYvtp28xAMduOs424Bg11Mrm8NDdfFVdrZ2BZKU7R7wzb2gWuGnChugG4bVISzwLYdst8AVxM63aDllFnR+G72D+JkTg2OIWPlWGYi4= Received: from HE1PR0701MB2649.eurprd07.prod.outlook.com (2603:10a6:3:95::23) by HE1PR0701MB2427.eurprd07.prod.outlook.com (2603:10a6:3:69::18) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3370.11; Thu, 10 Sep 2020 10:44:36 +0000 Received: from HE1PR0701MB2649.eurprd07.prod.outlook.com ([fe80::4040:667a:6bb3:562e]) by HE1PR0701MB2649.eurprd07.prod.outlook.com ([fe80::4040:667a:6bb3:562e%7]) with mapi id 15.20.3391.005; Thu, 10 Sep 2020 10:44:35 +0000 From: =?iso-8859-1?Q?L=E4hdesm=E4ki_Esko?= <oesla006@edu.xamk.fi> To: "eskolahdesmaki@gmail.com" <eskolahdesmaki@gmail.com> Subject: =?iso-8859-1?Q?Testil=E4?= Thread-Topic: =?iso-8859-1?Q?Testil=E4?= Thread-Index: AQHWh19gCbBWUiDiCEWiSSGbsBpHGA== Date: Thu, 10 Sep 2020 10:44:35 +0000 Message-ID: <HE1PR0701MB2649DD904E4E8441E2B7A07EDC270@HE1PR0701MB2649.eurprd07.prod.outlook.com> Accept-Language: fi-FI, en-US Content-Language: fi-FI X-MS-Has-Attach: X-MS-TNEF-Correlator: authentication-results: gmail.com; dkim=none (message not signed) header.d=none;gmail.com; dmarc=none action=none header.from=edu.xamk.fi; x-originating-ip: [79.141.149.23] x-ms-publictraffictype: Email x-ms-office365-filtering-correlation-id: d5150410-82c5-4719-2c64-08d8557682ae x-ms-traffictypediagnostic: HE1PR0701MB2427: x-microsoft-antispam-prvs: <HE1PR0701MB2427224BA6CDF88E2D726957DC270@HE1PR0701MB2427.eurprd07.prod.outlook.com> x-ms-oob-tlc-oobclassifiers: OLM:1728; x-ms-exchange-senderadcheck: 1 x-microsoft-antispam: BCL:0; x-microsoft-antispam-message-info: VCPQ/5yPv/LNNgMC/kVv/2R/rBxOClScrJevuTiBvg0Cv/lfd1hjX1Zp9caGv7Glard0jkbKesEz45zO2PsjA3nsmoEHocNwwldB1l3OWyHRy5XRJT0/QGpqM1Sraye+LJgNFATmyN9jJfq8ObzukIzsdfTJBhhScvxOVhJ2xPXBqV6ju4uptev2gNIKrX6h x-forefront-antispam-report: CIP:255.255.255.255;CTRY:;LANG:fi;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:HE1PR0701MB2649.eurprd07.prod.outlook.com;PTR:;CAT:NONE;SFS:(4636009)(376002)(39850400004)(366004)(396003)(136003)(346002)(19627405001)(6506007)(186003)(9686003)(76116006)(5660300002)(224303003)(2906002)(64756008)(26005)(86362001)(558084003)(66476007)(6916009)(786003)(66446008)(66556008)(66946007)(316002)(55016002)(8936002)(33656002)(52536014)(71200400001)(7696005)(478600001);DIR:OUT;SFP:1101; x-ms-exchange-antispam-messagedata: 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 x-ms-exchange-transport-forked: True Content-Type: multipart/alternative; boundary="_000_HE1PR0701MB2649DD904E4E8441E2B7A07EDC270HE1PR0701MB2649_" MIME-Version: 1.0 X-OriginatorOrg: edu.xamk.fi X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-AuthSource: HE1PR0701MB2649.eurprd07.prod.outlook.com X-MS-Exchange-CrossTenant-Network-Message-Id: d5150410-82c5-4719-2c64-08d8557682ae X-MS-Exchange-CrossTenant-originalarrivaltime: 10 Sep 2020 10:44:35.9280 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 36c8d6bc-e998-4190-a69f-c13424063463 X-MS-Exchange-CrossTenant-mailboxtype: HOSTED X-MS-Exchange-CrossTenant-userprincipalname: buyyft8nd6GmD8xiRdtDtrxHYLl5tul4vZ+u82yZJzb0biwJbVic9tE9Q6Z0OwlP/t5+bPN/Rn8EDfj8YKeCZw== X-MS-Exchange-Transport-CrossTenantHeadersStamped: HE1PR0701MB2427
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