Disable automatic replies for specific email addresses

avireem

Hello,
I have a bunch of IoT and server which email me when things such as updates are available or issues needs to be addresses. Is there a way to prevent automatic replies from being sent to these devices (usually a donotreply@....)
It would be great to direct emails from these devices to the ticket system to generate tickets, however, since the originator does not monitor the email box, the automated replay when a ticket is created or worked on is not needed. I still want to keep this functionality to serve my humans though...

AdamDempsey

I haven't tested it as I don't use auto replies but it looks like you could use Ticket Filters to do this.

Filter Rules -> User / Email Address = "donotreply@xxx.com"

Filter Actions -> Disable autoresponse

avireem

Thanks Adam, I think this works although I would have to create individual filters for each bot generating tickets.

KevinTheJedi

@avireem

You don't have to use the criteria of User / Email Address = "donotreply@xxx.com". You can use Contains or Matches Regex. If they all contain donotreply then you can simply use User / Email Address => Contains => donotreply. If you wanted to match more than 1 address and they are all different you can use User / Email Address => Matches Regex => /(address1@tld.com|address2@tld.com|address3@tld.com)/.

Cheers.