I am not able to search for existing users when creating a new ticket on their behalf even though they are listed under "Users". I am not using LDAP yet. I noticed in my error logs the following error which (may be related?):

SELECT A1.id, A1.name, A6.address FROM os_user A1 LEFT JOIN os_user_email A2 ON (A1.id = A2.user_id) LEFT JOIN os_organization A3 ON (A1.org_id = A3.id) LEFT JOIN os_user_account A4 ON (A1.id = A4.user_id) LEFT JOIN os_user__cdata A5 ON (A1.id = A5.user_id) LEFT JOIN os_user_email A6 ON (A1.default_email_id = A6.id) WHERE (A2.address LIKE '%ainsley%' OR A1.name LIKE '%ainsley%' OR A3.name LIKE '%ainsley%' OR A4.username LIKE '%ainsley%' OR A5.phone LIKE '%ainsley%') LIMIT 25] Unknown column 'A5.phone' in 'where clause'

---- Backtrace ----
#0 (root)/include/mysqli.php(201): osTicket->logDBError('DB Error #1054', '[SELECT A1.id...')
#1 (root)/include/class.orm.php(3466): db_query('SELECT A1.id, ...', true, true)
#2 (root)/include/class.orm.php(3522): MySqlExecutor->execute()
#3 (root)/include/class.orm.php(2070): MySqlExecutor->getRow()
#4 (root)/include/class.orm.php(2043): FlatArrayIterator->{closure}()
#5 (root)/include/class.orm.php(2022): CallbackSimpleIterator->next()
#6 (root)/include/class.orm.php(2031): CallbackSimpleIterator->rewind()
#7 (root)/include/class.orm.php(1703): CallbackSimpleIterator->valid()
#8 (root)/include/class.orm.php(1713): CachedResultSet->fillTo(9223372036854775807)
#9 (root)/include/class.orm.php(1729): CachedResultSet->asArray()
#10 (root)/include/ajax.users.php(98): CachedResultSet->getIterator()
#11 (root)/include/class.dispatcher.php(145): UsersAjaxAPI->search('local')
#12 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/local', Array)
#13 (root)/include/class.dispatcher.php(120): Dispatcher->resolve('/local', Array)
#14 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch('/users/local', NULL)
#15 (root)/scp/ajax.php(316): Dispatcher->resolve('/users/local')
#16 {main}