HTTP 500 when using New Ticket Alert

Paulvh

Recent issue, when creating new ticket from the agent side, if the ticket alert is active then the system generates HTTP 500 error, if I disable Alert then the error no longer occurs. The ticket still creates successfully,
I had previously modded the code previously to customize for my business, but everything worked up to recently, I was in process of setting up smtp using my email server.
Email Diagnostic is successful, also ticket replies work too. Errors only occurs with New Ticket with Alert.

Issue 2, my time s forward about 2 hours, both issues occurred simultaneously, not sure on relation. I had repaired the timezone issue previously by modding the code, the mod is still there but time is not correct again.

New to PHP, but have been following instructions somewhat successfully, would appreciate any guidance anyone has on this issue.

thanks in advance

ntozier

If it were me I would clone the site and DB. Setup a test instance with the clone of the db.
store stock download files and see if the issue is present there also.
If it is then you didn't break anything, and you can open a issue report at github.

As far as the timezone issue... same thing. I have not had to modify the core files to resolve any timezone issues.

Paulvh

Thank you. Have have done just that and continued. I suspect that there was a bad PHP code somewhere as the alerts are working on the test side with the database. The only issue I had with the time zone on the test side was on the pdf print, it was 2 hours behind the ticket creation time, which some code sorted.