Hi All,
I’ve installed successfully installed and configured new version of v1.15.2 and I have finally checked Emails > Diagnostic function because of my “Default System Email” settings saved successfully but on “Test Outgoing Email” failed as follows.
Also, “New Ticket Alerts” not receiving for agents and end-users as creating of the ticket.
Your support highly appreciated!!! above matter since I need go UAT testing for end users on coming Monday.
Telnet to mail server
[root@localhost ~]# telnet smtp.office365.com 587
Trying 52.96.10.82...
Connected to smtp.office365.com.
Escape character is '^]'.
220 BYAPR05CA0042.outlook.office365.com Microsoft ESMTP MAIL Service ready at Sat, 5 Jun 2021 12:44:38 +0000
Error log. from Dashboard > System Logs
Unable to email via SMTP:smtp.office365.com:587 [ithelpdesk@mydomain.com] Failed to send data [SMTP: Invalid response code received from server (code: 554, response: 5.2.252 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:0A007C81, 1.36674:01000000, 1.61250:00000000, 1.45378:02000000, 1.44866:00000000, 1.36674:7A000000, 1.61250:00000000, 1.45378:05000000, 1.44866:00140000, 1.36674:0A000000, 1.61250:00000000, 1.45378:16000000, 1.44866:BF200000, 1.36674:0E000000, 1.61250:00000000, 1.45378😃8200000, 1.44866:16020000, 16.55847:F4100000, 17.43559:0000000030020000000000000100000000000000, 20.52176:140F63901900F01F1F001432, 20.50032:140F63908917F01F07000000, 0.35180:1F000130, 255.23226:0C200000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:21000000, 0.35250:1F001336, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:36000000, 1.36674:32000000, 1.61250:00000000, 1.45378:3B000000, 1.44866:01000000, 16.55847:A2000000, 17.43559:00000000B8030000000000000C00000000000000, 20.52176:140F63901900101068000000, 20.50032:140F639089170000DF200000, 0.35180:6D000000, 255.23226:0A001380, 255.27962:0A000000, 255.27962:32000000, 255.17082😃C040000, 0.27745:41210000, 4.21921😃C040000, 255.27962:FA000000, 255.1494:72210000, 0.38698:86000000, 1.41134:46000000, 0.37692:86000000, 0.44092:86000000, 0.41232:86000000, 0.60208:86000000, 0.37136:86000000, 0.34608:86000000, 0.55056:86000000, 0.42768:86000000, 0.56112:0F010480, 0.52807:0F010480, 1.41134:46000000, 7.36354:01000000000001090F010480, 4.33016😃C040000, 7.40748:010000000000010B0F010480, 7.57132:00000000000000000F010480, 1.63016:32000000, 4.39640😃C040000, 8.45434😃4D41003071E0E4996F1C4AAA7F217D60F010480, 1.46798:04000000, 5.10786:0000000031352E32302E343139352E3032353A505531505230364D42323136353A37373131346531622D363630632D343130652D393932662D3166666462306231626665393A323735353200, 7.51330:217C270B1128D9080F010480, 0.39570:0F010480, 1.55954:0A000000, 0.49266:02000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:7A000000, 1.56562:00000000, 1.64146:32000000, 1.33010:32000000, 2.54258😃C040000, 255.1750:C4000000, 255.31418:0A002D67, 0.22753😃7230000, 255.21817😃C040000, 0.64418:0A003267, 4.39842😃C040000, 0.41586:CE000000, 4.60547😃C040000, 0.21966:0D240000, 4.30158😃C040000 [Hostname=PU1PR06MB2165.apcprd06.prod.outlook.com])]
osTicket Version v1.15.2 (cb6766e) — Up to date
Web Server Software Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.39
PHP Version 7.3.5
Thanks,
Mohan K.