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All Discussions
answer to a closed ticket will create a new ticket instead add the answer to the closed ticket
New Ticket CC
DB Error #1054
Printed Ticket PDF Time not Correct
New Message Alert not working if update enters via pipe
AD admin users
I can't set the status to resolved.
AD Sync and Email Reply Handling
API
Rechazar tickets
Cannot add collaborators
error creating new ticket
no welcome email is being sent on agent creation
External Report
Opening an existing ticket as agent is slow (10s)
eSignature Intergration
Help AD
can't make a new ticket
Agent cannot update ticket due to lock issue.
Custom field in employee profile
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