Hi,

I've installed OSTicket several times so this issue is probably on my end or with my server but its making me crazy, can't figure out where I'm going wrong.

Trying to setup 1.7RC2 on my development box, RHEL 6.2, Apache 2.2.15, PHP 5.3.3, MySQL 5.1.61.

When I browse to http://myserver.edu/ost/setup(http://myserver.edu/ost/setup) the basic installation completes without issue but as soon as I click on admin panel I'm getting "Fatal Error: Contact system administrator."

I've been following these steps:

1. Create database

mysql> create database ost;

mysql>use ost;

mysql> grant all privileges on ost.* to 'ostuser'@'ipaddress' identified by 'ostpass';

mysql> flush privileges;

2. Download and extract 1.7 RC2

$ wget https://github.com/osTicket/osTicket-1.7/zipball/1.7-RC2

$ unzip 1.7-RC2

3. Upload files

$ cd osTicket-osTicket-1.7-6ebcc6

$ cp -R * /var/www/html/ost

4. Edit config file

$ cp include/ost-config.sample.php ost-config.php

$ vi ost-config-php

define('DBTYPE','mysql');

define('ipaddress','%CONFIG-DBHOST');

define('ost','%CONFIG-DBNAME');

define('ostuser','%CONFIG-DBUSER');

define('ostpass','%CONFIG-DBPASS');

#Table prefix

define('ost_','%CONFIG-PREFIX');

5. Set permissions on ost-config.php

$ chmod 777 /var/www/html/ost/includes/ost-config.php

6. Browse to myserver.edu/ost/setup

Fill out user, email and database details. Click continue and get the "Congratulations osTicket basic installation completed!"

7. Click on Admin Panel link

myserver.edu/ost/scp/admin.php

*Fatal Error: Contact system adminstrator.

I also went so far as to try installing 1.6 to see if I could upgrade and the result was the same.

Any suggestions, I'm stumped at the moment?

Thanks.