Hello,I have 1.9.4 osticket version.I´m using only one email so I don´t know if is possible to do what I want.As I told you I have one support email (email@domain1.com), but I added another email of other domain to give support (email@domain2.com).If a person open a ticket via web it´s possible to specify with which email is going to reply the system, because I did a test, I added the 2nd email of the other domain (email@domain2.com) and if I open a new ticket I always receive the notification of the open ticket from  email@domain1.com, but I  don´t know if I need to configure something else or if this I want to do is not possible.I did another test opening a ticket via email to my email@domain2.com and in this case I receive the notification from this email and if I reply it, the response comes from that email email@domain2.comI appreciate your help.Thank you.

Hello ntozierI don´t know what happened with my image, here is again the image, I hope this time you could see. Sorry for don´t give more information before, looking for a solution to my problem I found someone who had the same problem as me,  this is the post TravisTubbs wrote:http://forum.osticket.com/d/discussion//header-and-footer-not-loading-prevents-styles-and-scripts-from-loadingcasually I have the same host provider (media temple) and the same PHP V.x FastCGI and I made the change he applied and this fix the problem.I hope if someone has the same problem this could helps.Thanks.

Hello,I upgrading osticket from 1.9.2 to 1.9.4 and the upgrade was ok, without errors. I log into the Admin control panel and it displayed as you see on image1.png. I tried to install a zero installation (no upgrading)  and occurs the same.I don´t have any idea what happens.  :( Does anybody has this problem?Thank you and Happy new year 2015. 

Hello ntozier,Sorry for the delay to give you thank you :)  also to Chefkeks.I was offline so I couldn´t reply you.Thank you for your help have an excellent 2015. 

Sorry, I didn´t see that I could upload an image. I hope now you can see :)   Thanks.

Hello,I´m translating the end-user interface but I didn´t find where I can change some error messages when I´m opening a new ticket.You could see the image, on the link belowhttp://s283.photobucket.com/user/serena6_9/media/osticket/Img_open-php-1.png.htmlI need to translate them(all the words that are highlighted in color green) to Spanish.I opened open.php file but I didn´t find them.Hope someone could help me please.Thanks very much.Nice day!!  :)

Hello,Does anybody have an idea how to correct this?Thanks. :)

Hi,Thank you for your help ntozier.I did that and finally I could import my DBold.sql into my DBnew.sql.After

that I went to my site --> localhost/ostickets/scp/login.php ,log in

with my login details and all was ok.  Now I´m in this page

localhost/ostickets/scp/system.php but I have the next error:The upgrader does NOT support upgrading from the current patch !I don´t know how to correct this.I want to tell you that I installed osticket (1.8.1), it is a fresh installation.Thanks!! :)

Ok, well I did all the process again2. I went to the new installation and I imported oldDB.sql into the newDB.sqlbut I have an error maybe I think is because the db username and the db password are not the same with the new db username and password.This is the error:Error

consulta SQL:

--

-- Volcado de datos para la tabla `ost_api_key`

--

INSERT INTO `ost_api_key` (`id`, `isactive`, `ipaddr`, `apikey`, `updated`, `created`) VALUES

(1, 1, '192.168.1.5', 'siri!', '2009-08-10 14', '2009-08-10 14');

MySQL ha dicho:

#1062 - Duplicate entry '1' for key 'PRIMARY'

1. I only have the backup of my old DB.sql2. I go to the new installation and I imported oldDB.sql into the newDB.sql3. I go to my site --> http://localhost/ostickets/scp/login.php  but I don´t know how to run the upgrader you told me :(could you please tell me how to do that?Thanks ntozier

Hello,Well, I need your help. I installed the latest version of osticket (1.8.1) in a localhost, I use xaamp to have apache and mysql, but I don´t know how to load all the information that I have in a database of an old version of osticket. If you ask me what version I tell you that unfortunately I don´t remember the version. :(I tried to import the old DB into the new DB but it doesn´t work. Could you please tell me how to do it step by step.Thank you.  :)