Earlier this year, I released a clean & minimal responsive custom theme for osTicket version 1.6. I've had some demand since for a 1.7 version, which is now available for download here. Enjoy!

(http://jaypick.me/themes/responsive-osticket-theme)

I have an existing installation of OS Ticket that I recently upgraded to 1.7. I'm looking at adding this responsive theme to my installation, but I don't want to start over as I have a number of tickets already. I have poured through the forums and don't see any documentation on how to add this to an existing installation. Any chance you could provide some step by step help on that?

Thanks!

Jason

osTicket is not dead by any means, version 1.7 will be out soon.

Yes, an update is overdue but on the other hand we're not trying to pile on features just because it will make the project seem alive.

Then maybe what OSTicket needs is to be written with a *plugin* architecture a la WordPress, so users can more easily add the features they need, when they need them.

Seems interesting, I'd like to take a look as well. Any chance of an installer or a way to upgrade an existing installation? :)

There hasn't been an update in a year now, and though the forums have lots of people asking for stuff and doing their own mods, it appears that OSTicket itself is, well...dead in the water. Am I wasting my time with a system that'll never see new features officially integrated? I know there are forked projects of OSticket, should I consider jumping to one of them?

Wow, not a single reply? Nobody else think it'd make OSTicket a better contender to be able to add functions in small chunks or what? :)

I've been using OSTicket for a few weeks, and for my needs it's almost perfect just the way it is. I've been suggesting it to clients as well, but unfortunately it misses the mark on a few important features that other kinds of businesses would benefit from. In most of these cases I think that if OSTicket supported a plugin API similar to CMS's such as Wordpress, it would make this process much easier.

These are a few I've been presented with of late:

1. Custom queries, where the user can pull a client's complete history easily by simply searching by name or company name. Other reports such as by location (state, city, store number, etc) would also be very handy.

2. Registration of specific client information including company. Often enough, the specific person/representative at a company will change but the client itself, the company, will not. It would behove the OSTicket user to be able to have that history accessible by company rather than by a specific email address or person's name.

3. Editing contact info by Company, so if as in the above example, the specific point of contact changes, it can be changed without losing access to the company's history.

4. Ability to specify a specific client as an Individual or as a Company, and sort accordingly.

5. Reports. I have a client who wants to use OSTicket, but who wants to be able to pull full reports for any given client, and possibly even print those into a nice pdf format.

Certainly there are other things to add, but these are the most recently asked of me, and it occurs to me that many of these kinds of functions could be easily added via plugins supported and created by the community, if such a system were made publicly available. As far as I know, no other ticket system supports community submitted plugins; it'd be great to see OSTicket be the first.