osTicket is not dead by any means, version 1.7 will be out soon.

Yes, an update is overdue but on the other hand we're not trying to pile on features just because it will make the project seem alive.

Just my opinion. Speaking from past experience with other scripts. I would sooner see a few key features added and a stable update then a bunch of little things added that don't add much of an enhancement and introduce bugs at the same time.

Feature list for 1.7?

Is there a feature list of what we can expect / might see for 1.7? Im interested to see what you guys are working on. :)

Kelli, Peter - some approx Estimate ?

Any approx estimate, when this could happen?

2 weeks,

1 month

6 months

1 year

I am asking in order to know, whether I shall install 1.6 version or whether I shall wait with installation for new version?

I am asking, as :

upgrades always bring some risks

i believe it will support localisation - and I offered already to contribute with this (so that I dont have to do it twice)

I also gave some suggestions, and am wondering if it will be included - if not I will develop it for myself - and for sure dont wanna be developing it twice 1.6 and 1.7

please let me know.

thank you a lot

osTicket is not dead by any means, version 1.7 will be out soon.

Yes, an update is overdue but on the other hand we're not trying to pile on features just because it will make the project seem alive.

osTicket is not dead by any means, version 1.7 will be out soon.

Yes, an update is overdue but on the other hand we're not trying to pile on features just because it will make the project seem alive.

Might as well be dead. At least give us an idea when the new version will be here.

The update is WAAAAAAAY overdue - there's many posts here asking for things and update dates/times.

It's a little frustrating that this brilliant little gem appears to have stalled :(

Personally I don't think it's dead - just broken all it's arthritic limbs!

lol

New Version

I'm in the same position as vladivlad....I have already integrated a few things for our team and would like to continue, but I feel that I should wait if v1.7 is coming soon. There wasn't a reply from someone working with osTicket as to a possible release date. Is there is a release date? If not, could we at least test what you do have developed?

Thanks a bunch for all of your work!

I to would be interested in a changlog for what to expect from 1.7. Once again keep up all the excellent work!

The fact that there's no reaction whatsoever from any of the developers clearly shows that there's nothing due I guess and that they've lost interest. I'm afraid it also indicates that even if a new version is released, they won't be too serious about supporting it.

It's a shame, and a waste of all the work done. It once was the number 1 helpdesk product. Perhaps it's time for a fork where we integrate all existing work? I don't know if the license allows that. For me, multilanguage is crucial.

David.

The fact that there's no reaction whatsoever from any of the developers clearly shows that there's nothing due I guess and that they've lost interest. I'm afraid it also indicates that even if a new version is released, they won't be too serious about supporting it.

It's a shame, and a waste of all the work done. It once was the number 1 helpdesk product. Perhaps it's time for a fork where we integrate all existing work? I don't know if the license allows that. For me, multilanguage is crucial.

David.

I spoke with Peter a few months ago and they were working on v2.0 at the time. I'm not on the dev team so I couldn't tell you how often they are working on that but last I knew they were indeed working on it. I know Kelli is in the forums alot. You can look for both Peter and Kellis latest posts in the forum and see how active (or not) they are. That may give you a better idea of how supportive they are of the software. Also they do have "pay for" support.

suppose to be here soon

Well i talked to the development team almost 2 months ago and they said that they where working on the new version and would be released in the coming weeks, what the heck is the coming weeks, to me that means less then a month , it didnt say in the coming months so it really shouldnt take this long....

I have been using osticket for a couple of years.... and to me support is very limited and answers can not be answered most of the time, so why would i or anyone else pay for support when half the time we get a rude response or they are inpatient with us....

I am already looking for a new help desk program that stays up to date more offten,

there response to me was that they have to make a living so osticket is not there number 1 priority the paid development of other things are more inportant....

I really wouldnt be hopefull everyone and wait around for the new version because you will be lucky if its here by august...

Alot of people have already quit using osticket for lack of support and lack of keeping it updated....

Thats one of the reason why people use programs in the hope that new features and stuff will be added ...

and everyone from osticket staff just keeps saying they dont want to add a bunch of features and bog it down....

they really need to develeop somthing to where users can keep track of the progress of any releases so we can see the work in progress kind of like phpbb does....

and not to many people are gonna take osticket very seriously after this any more, so it might as well be a dead project....

Well i talked to the development team almost 2 months ago and they said that they where working on the new version and would be released in the coming weeks, what the heck is the coming weeks, to me that means less then a month , it didnt say in the coming months so it really shouldnt take this long....

That sucks that you were given an estimate and it wasn't even closely met and I can understand your frustrations.

I have been using osticket for a couple of years.... and to me support is very limited and answers can not be answered most of the time, so why would i or anyone else pay for support when half the time we get a rude response or they are inpatient with us....

On the other hand, why would they give you support when you aren't paying for it? The ONLY way they get any money from us is to buy support which most of us don't do because there are people in the forums that can help each other for free. So the fact that they are in the forums AT ALL is actually a nice gesture on their part. They are actually cutting out on a bit of the support they could be making money on by supplying answers at all within the forum. (And I appreciate them doing this when they don't have to). Also - as a side note - I have never once seen a rude response from the staff in any of the posts I've read of theirs (of course I admit to not having read every single post of theirs so I cannot testify that they have not been rude in the past. It has simply been in my experience of reading this forum that they have always been either helpful when they can or remain silent).

I am already looking for a new help desk program that stays up to date more offten,there response to me was that they have to make a living so osticket is not there number 1 priority the paid development of other things are more inportant....

This is certainly understandable given that its been over a year since an update has been pushed out. Regular releases or AT LEAST regular posts about the progress and/or delays on why releases aren't coming would go a long way toward calming peoples fears. And on their side of things also I can understand - they have full time jobs that require alot of their attention and when they aren't working on those I assume they would like to lead normal lives with an entertainment here or there. They don't live to work, they work to live.

I really wouldnt be hopefull everyone and wait around for the new version because you will be lucky if its here by august...

How are you coming up with 'August'? Again, I understand your frustration with a lack of a recent release but now it appears you are just throwing out random dates that could throw off others unrealistically. I think its equally likely that a new version is released by the end of the month or that you are right and its beyond August. But throwing out random months when you have no real data to support this claim (I assume) is really just an attempt at exaggeration for effect.

Alot of people have already quit using osticket for lack of support and lack of keeping it updated....

Again, how do you know this? Assumption? Or do you have some sort of concrete data to support this? I think its likely that alot of people who have tried it out and stuck with it, perhaps modded it and others decided its not for them. But to claim 'alot of people have already quit using osticket' when you have no data to support your claim is simple biased guesswork.

Thats one of the reason why people use programs in the hope that new features and stuff will be added ...

Absolutely agree with you.

and everyone from osticket staff just keeps saying they dont want to add a bunch of features and bog it down....

Exaggeration again or do you have quotes from "everyone from osticket staff"?

they really need to develeop somthing to where users can keep track of the progress of any releases so we can see the work in progress kind of like phpbb does....

Yes, that would be an excellent idea.

and not to many people are gonna take osticket very seriously after this any more, so it might as well be a dead project....

Why? Because you've expressed your opinion and believe everyone will read your "review" and jump ship? The fact that this software is for one, Free, goes a long way towards attracting people. And two - its open source, so if we don't like something or something is missing - simply figure out how to add it and add it. Or if you aren't a programmer just ask in the forum - there are loads of people using this software with lots of experience that are happy to build something for you/others. I myself am among these - I have built MODs before that I have no use for - but being that the software is open source and we have a nice community here - I like to assist others in making the product fit their needs.

I hope that you have not taken me too harshly here but a few of your comments irked me enough to finally get me to respond. Basically at the end of the day - this is FREE, OPEN SOURCE software which contains no ads and the builders make no money off of (unless you buy the pro support). So that makes this essentially something they do in their free time for little to no pay. And keeping these things in mind - I think they have an excellent bit of software here and I look forward to future releases.

I am writing back to answer some of your questions, and no i did not take your opinion to harshly, nor did it irk me, its called freedom of speech, and this is my opinion just like what you wrote is your opinion so no one should really be bothered.....

I have built websites for the past 15 years so i am not a total newbie when it comes to this kind of stuff, i do like the software, and realize that they have full time jobs and they do this on their spare time, but on the other side they are moving the new release along as slow as a turtle..... They have had over a year to start the process for the new release.

As for me being agitated yes i am very because of how long its been taking, and when i asked them how come not even a security fix has been released and their response was there is no security issues that they know of, and i know for a fact every software has security whole somewhere, for example wordpress they are constantly updating and sending out new releases for security or maintenances fixes.

and as for the august thing yes, that is a date i just put out there , just from my experience, and how long things are taking as it is its only like 4 months away if you think about it, its not like it was an unrealistic time frame, i was being sarcatic if you couldnt tell, i was basically saying we would be lucky to see it by august.

and you asked how do i know that allot of people have quit using osticket, well i am in the forums allot and i have read post after post of people quit using the software, and i have read about people quit using software from facebook, and i have tons of friends and buisness colleague that have told me they have quit using osticket because of no future release.

and it is not Exaggeration when i said they dont want to add a bunch of new features because i have read post after post where they have said this , the only thing i put out their that was not true was august everything else is based off facts....and even when the development team contacted me they said they dont want to add a bunch of features, and when people do recommend new features they usually get a message that they dont add alot of new features because they dont want to bog down osticket.....

and lastly i wrote not many people are gonna take osticket seriously, its not just because i have expressed my opinion it is because there are hundreds of people complaining about the same thing, and because as this topic is titles is osticket dead, if people are not seeing new releases or progress of anything their gonna think this project is not being worked on no more, and people read posts, and their gonna start to form their own opinion , their not just going to read my post and see i am agitated and then not take them seriously their gonna read a bunnch of different post and say well if all these people are complaining about this one thing then it must be true.....

But your right at the end of the day, it is a FREE open source project, and at the end of the day its my opinion and my thoughts, so it really shouldnt bother you , i just have to proove to you that i have concrete evidence, i have sources and contacts, its almost like your calling my bluff and want me to proove where i got my evidence.

Jason,

Thanks for the reply. I appreciate all the information you presented. My main concern was that, especially in forums, people love to exaggerate to make a point - ever so much more when they are angry.

Your points are all well taken and I agree with you on several key points.

any update/answer ?

Any approx estimate, when this could happen?

2 weeks,

1 month

6 months

1 year

I am asking in order to know, whether I shall install 1.6 version or whether I shall wait with installation for new version?

I am asking, as :

upgrades always bring some risks

i believe it will support localisation - and I offered already to contribute with this (so that I dont have to do it twice)

I also gave some suggestions, and am wondering if it will be included - if not I will develop it for myself - and for sure dont wanna be developing it twice 1.6 and 1.7

please let me know.

thank you a lot

gentlemen, any update/answer on APPROX ESTIMATE, ?

it is better to know - next month, next 6 months, next year .. then nothin.

hey vladvlad as you prolly see from all the post, they are really not releasing any approx time frameso if i was you i would honestly just wait it wouldnt be worth installing 1.6 when your just gonna have to turn around sometime this year and install the new one but as i know from talking to the devlopers it defintely will be dont by the end of this year....but can not gaurentee any time frame and thats why they dont like giving out a time frame cause it would make allot of people upset if they said 2 months then 2 months comes around and there not finished with it yet... but you can go to this link and sign up to get notified when the new release comes outhttp://osticket.com/forums/showthread.php?t=3442(http://osticket.com/forums/showthread.php?t=3442)

thanks

thanks, I just did so.

Still not the faintest of indications when the next version will be available?

Is there some sort of feature list of what's going to be in the next version? So at least we know that we're waiting for the things we need?

David.