W
wizard210

  • Mar 18, 2018
  • Joined Nov 4, 2010
  • 0 best answers
  • In Dashboard Not Showing Stats
  • In Dashboard Not Showing Stats

    Hello,I've just freshly installed osTicket.I have three total test tickets in my system but seeing zeros across the board as far as stats go. Any help would be appreciated.As you can see from the screenshots. It seems to know there are tickets in the system.osTicket Versionv1.10-80-gc4669d7 (c4669d7) —  Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.59PHP Version5.5.9-1ubuntu4.23

    dashboard.jpg

    dashboard2.jpg

  • In Favorite mods or customization

    What are some of your favorite mods or customizations that you have done to your installation of Osticket?

  • In Multi LDAP authentication and LDAP Sync (1.2)

    So I'm still having some issues getting your plugin to work. I'll try to describe what I'm seeing.

    I'm receiving errors on the sync. It looks like agents work but not my ldap users.

    Sync executed on (February 14 2018 2 pm) next execution in (February 14 2018 2 pm)Total ldapusers: (0) Total agents: (3) Total Updated Users: (0) Execute Time: (0.009)

    To help in my testing I have three ldap users set up in OsTicket.

    Here is my search filter which works because I did an AD query with it and it returned all my users.

    (&(objectCategory=person)(objectClass=user)(!userAccountControl.2.840.113556.1.4.803:=2))

    Authentication mode is set to staff and client.

    Ldap attributes: cn,telephonenumber,physicalDeliveryOfficeName,mail

    sync map: name, phone,office,email

    ldap sync filter: (&(sAMAccountType=805306368)(mail=*))

    Also no one who is part of ldap can login. It just says access denied.

    Any assistance would be appreciated.

  • In Child Helptopic new ticket options

    If I set the new ticket options for the parent then add a child topic. Will the ticket options filter down to the child or do I have to set new tickets options each time?osTicket Versionv1.10 (901e5ea) —  Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.55PHP Version5.5.9-1ubuntu4.21

  • In Multi LDAP authentication and LDAP Sync (1.2)

    trying to use this with my site and get first run configuration error. unable to copy files. Osticket ver 1.10ubuntuer 16.04 serverphp 7

  • In Agents reply to tickets via email
  • In Column "Organization" in tickets view + view filtered by organization

    Jpichie if you figure this out let me know

  • In Column "Organization" in tickets view + view filtered by organization

    How can I implement this in my current system then.

  • In Update ticket requires issue details
  • In Update ticket requires issue details

    I'm running the following server and yes the orginal email did have the details in the body.Server InformationosTicket Versionv1.10 (901e5ea) —  Up to dateWeb Server SoftwareApache/2.4.18 (Ubuntu)MySQL Version10.0.28PHP Version7.0.8-0ubuntu0.16.04.3

  • In Column "Organization" in tickets view + view filtered by organization

    is greezybacon custom queues avaiable for 1.10? I see it just says 1.8

  • In Update ticket requires issue details

    I'm trying to update a ticket that was emailed into the helpdesk. The body of the email is part of the ticket thread as it should be. When I try to edit the ticket to change the help topic, sla plan etc. I get an error message to enter issue details. Shouldn't the issue details already be populated by the body of the email. I'm confused. 

    Screenshot from 2017-02-01 11-01-11.png

    issuedetails.png

  • In Version 1.11

    I've seen mention of custom queues in version 1.11. Any idea when a beta will be released or when we will see 1.11

  • In Emailed Ticket Details

    I have a question regarding the body of an email populating the ticket details. I'm confused/concerned that it isn't happening. I've attached two images. the first image is of a recently emailed ticket. The second image is of me trying to edit the ticket. My question is regarding the second image, shouldn't the ticket details be the body of the emailed ticket?My server statsServer InformationosTicket Versionv1.10 (901e5ea) —  Up to dateWeb Server SoftwareApache/2.4.18 (Ubuntu)MySQL Version10.0.28PHP Version7.0.8-0ubuntu0.16.04.3

    helptopic1.png

    helptopic2.png

  • In Change helptopic in ticket view

    osTicket Versionv1.10 (901e5ea) —  Up to dateWeb Server SoftwareApache/2.4.18 (Ubuntu)MySQL Version10.0.28PHP Version7.0.8-0ubuntu0.16.04.3

  • In [Suggestion] Import users feature

    When importing users it would be nice if we could also add them into the correct organization. An example would be:In a school district you have organizations based on the schools(Elementary, High School, Middle School) you can import users and add them to the building they work in.

  • In Importing users into organization

    I imported a list of users and added an organization header in the csv. I already had the organization created in osticket. When I imported the users they were not added to the organazion. Is this functionality not avaiable yet?

  • In Change helptopic in ticket view

    Is it possible to add a drop down to change the help topic from the agent ticket view.

    osticket.png

  • In Status Column in Agent View

    I read that whole thread and can't make heads or tails of how to do this in 1.10