Dear Kevin hope you are well.
Could you please help me?
When I create a task within a ticket and want to set a reminder date for the duration of this task, I can't select a date in the future. Why can't I do this? See attachment.
Do you have any tips, please?
Thank you
Mateus
Ok thanks for the feedback
Dear Kevin hope you are well.
Please could you help me one more time?
Fetching is working correctly.
I would like to know if it would be possible to assign the department when opening the ticket via email?
Thank you
Ok thank you very much
Dear friends,
Please, I would like to ask for help.
When I respond to a ticket, the response goes to the customer's email, and when the customer responds to the same email as the ticket, how do I make the response appear in the system?
Thank you
OK no problem.
It's actually not important to me, it was the boss who asked to change.
I thought it would be pretty easy for you to show where I would solve this.
But I will try to resolve this.
Thank you very much
Could you help me hide a part in the new customer addition program?
I would like to hire a service from your company to help me with this problem.
Type create a line in the program that forces the America/SãoPaulo selection....
Thank you
Yes but I'm in São Paulo Brazil
I would like to adjust this if it's not bad for you. Please.
I'm almost able to deploy osticket to a client. Thanks
Thank you
I have already set the system as the default America/SãoPaulo, but when I go to create a new user it shows Argentina.
Would there be a way to fix this?
Dear Kevin, thanks for your help.
Please, could you give me some more help?
Please, where can I change the time zone preferences to America/São Paulo, on the create new user screen?
When I create a new user the default is set to Argentina.
Thanks a lot.
Yes thank you very much
Dear Kevin, thanks for your help.
Please, could you give me some more help?
I use a Livechat from tawk.to and need to place the Javascript code inside a file before the </body> tag
Do you know if it could be integrated with Osticket too?
Thank you
Dear Kevin,
I managed to solve it by returning the files from last week's backup.
Sorry for anything, I will now just change the file that fixes the MERGE problem.
Thank you very much
Thank you for your help.
I found an apparent problem in the logo.php file regarding security policy.
Please, when possible, could you analyze.
Thanks
Could you please show me how to check this, I will check?
No errors shows, in Apache, PHP, Mysql, browser console and Event System Osticket
How strange everything was fine and I didn't change anything.
Thanks
Dear Kevin, hope you are well.
Could you help me one more time please?
Suddenly the logos are no longer appearing. I didn't change anything.
I tried to insert the logo again but it didn't work.
No errors appear in the logs.
Why did this happen?
Thanks again
Yes very very good, it solved the problem.
Thank you very much Kevin
You need to click on the task tab first, then click on the related tickets tab, and try to view the child ticket
Did the error happen to you too?
Sorry my Eglish is not good.
You could test it like this:
Merge 2 calls, then enter the Parent call, then click on the tasks tab, then go to the calls tab
related and try to open the child ticket.
Can I attach a video here?
I'm waiting please....thanks a lot
